[ Previous |
AIX Version 4.3 Problem Solving Guide and Reference
About This Book
The AIX Version 4.3 Problem Solving Guide and Reference provides information
to help you investigate, define, and fix problems with the operating system,
software or hardware, or other programs installed on the system. Follow
the procedures in Chapter 1, "Problem
Solving Overview," before placing a service call.
How to Use This Book
Note: Before beginning problem determination,
make a copy of the Problem Summary
Form located in Chapter 1 to record problem information.
If a three-digit
value is displayed on your system unit or if a message is displayed
on your screen, go directly to the AIX Version 4.3 Messages Guide and Reference for information about
the message and recovery procedures.
This book enables you to locate problem
solving instructions and tools according to your needs and knowledge level.
Chapter 1 contains prerequisite information for the rest of the book including
the Symptom Index and the Problem Summary Form. Chapters 2 through 8 provide
troubleshooting procedures for specific problems. Chapters 9 through 12
provide tools for investigating system problems and require some programming
Overview of Contents
Directed Problem Analysis
- Chapter 1, "Problem
Solving Overview," is the starting point for problem determination.
You locate the general symptom of your problem in the Symptom Index and
are directed to problem resolution steps in one of the following chapters.
Instructions for installing the Software Service Aids Package are also
- Chapter 2, "Inactive
System," describes how to check your system hardware and the processes
running on the system and then restart your system after diagnosing the
- Chapter 3, "Terminal
Problems," describes how to free a terminal taken over by processes
and respond to screen messages.
- Chapter 4, "Inaccurate
System Clock," describes how to reset the system clock by testing
the system battery or resetting the date and setclock commands.
- Chapter 5, "Device
Problems," describes how to check the hardware and software that
could affect device performance.
- Chapter 6, "Media
Problems," describes how to check for media errors and recover
data from a damaged diskette.
- Chapter 7, "Network
Problems," describes how to solve network problems by diagnosing
network hardware problems, network software problems, and network communication
- Chapter 8, "Printing
Problems," describes how to reactivate the queue daemon, clear
a print queue backlog, reallocate printer resources, and delete unnecessary
files in the printer directory.
Problem Solving Tools
- Chapter 9, "Hardware
Diagnostics," describes how to diagnose your system by loading
a diagnostics program, choosing a test option, and reporting a service
request number (SRN). Information is also included to help you identify
your hardware, interpret codes in the three-digit display, and gather information
about your system configuration.
- Chapter 10, "Error
Logging Facility," describes how the error logging facility can
be used to record hardware and software problems and provide informational
messages for system operation. Also included is information on error logging
and alerts and programs used to run an automatic error log analysis.
- Chapter 11, "Trace
Facility," describes how to use the trace facility to isolate
system problems by monitoring system events.
- Chapter 12, "System
Dump Facility," describes the system dump facility and how to
configure a dump device, start a system dump, copy a system dump, and return
to normal operations.
The following highlighting conventions
are used in this book:
||Identifies commands, keywords, files, directories and other items whose
names are predefined by the system.|
||Identifies parameters whose actual names or values are to be supplied
by the user.|
||Identifies examples of specific data values, examples of text similar
to what you might see displayed, examples of portions of program code similar
to what you might write as a programmer, messages from the system, or information
you should actually type.|
ISO 9000 registered quality systems were used in the development and manufacturing of this product.
The following books contain information
about or related to problem solving:
- AIX and Related Products Documentation Overview, order number SC23-2456.
- The operator guide for your system unit
contains the checkout procedures for problem determination, system verification,
and using the diagnostics.
- AIX Version 4.3 Messages Guide and Reference, order number SC23-4129.
- AIX Version 4.3 System Management Guide: Operating System and Devices, order number SC23-4126.
- AIX Version 4.3 System Management Guide: Communications and Networks, order number SC23-4127.
- AIX Versions 3.2 and 4 Performance Tuning Guide, order number SC23-2365.
- Performance Toolbox Version 1.2 and 2 for AIX: Guide and Reference, order number SC23-2625.
- AIX Version 4.3 General Programming Concepts: Writing and Debugging Programs, order number SC23-4128.
- POWERstation and POWERserver Common Diagnostics Information Manual, order number SA23-2765.
- SNA Formats, order number GA27-3136.
- AIX Version 4.3 Communications Programming Concepts, order number SC23-4124
- AIX Version 4.3 Guide to Printers and Printing, order number SC23-4130
- AIX Version 4.3 Commands Reference, order number SBOF-1877
- AIX Version 4.3 Kernel Extensions and Device Support Programming Concepts, order number SC23-4125
- 3270 Information Display System: 3274
Control Unit Description and Programmer's Guide, order number GA23-0061
You can order publications from your sales
representative or from your point of sale.
To order additional copies of this book, use
order number SC23-4123.
[ Previous |