Diagnosis Guide

Information to collect before contacting the IBM Support Center

Collect the following items if they are relevant to your problem:

1. If there is a core dump from an sdrd, it is located in the /var/adm/SPlogs/sdr directory, with a name of core. Search for and save this file.
2. Save the sdrd logs from /var/adm/SPlogs/sdr.
3. If there are sdrd messages in the AIX error log, capture them with this command:

   LANG=C errpt -aN sdrd > /tmp/sdrd.AIXerrlog
   

4. If the problem can be isolated to a specific command invocation, provide that information to the IBM Support Center.
5. The trusted services authentication method in use. Issue this command on the control workstation:

   splstdata -p
   

   The entry "ts_auth_methods" lists the authentication methods in use.

6. Information from SP Security Services. See Information to collect before contacting the IBM Support Center.