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Diagnosis Guide


Information to collect before contacting the IBM Support Center

Before collecting the information listed here, make sure you have used the steps described in Diagnostic procedures to verify the correct installation and configuration of security services on your system. Also, make sure that you have followed any other steps that apply to the specific error situation. You should always include the following information:

SP Security Services configuration errors

When errors occur while setting up the security services on your system, or error occur while initializing trusted services daemons, the following information may be required:

  1. PSSP Security Services configuration for DCE:
  2. Configuration for Kerberos V4 (Compatibility):

SP trusted services authentication errors

When errors indicating that the user could not be authenticated occur while running trusted services client programs, and you suspect a software problem, the following information may be required:

  1. Using DCE:
  2. Using Kerberos V4 (Compatibility)

SP trusted services authorization errors

When errors indicating that the user is not authorized to perform a task occur while running trusted services client programs, but no authentication error is reported, check first with your security administrator to verify the user's authorization. If a software problem is suspected, the following information may be required:

  1. Using DCE (all trusted services)
  2. Using Kerberos V4 (Sysctl, Hardware Monitor)


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