Diagnosis Guide

Information to collect before contacting the IBM Support Center

Collect this information before calling the IBM Support Center:

1. Any command output that seems to be helpful. For example, the output of any failing diagnostic procedures that were run.
2. The authentication method in use. Issue this command on the control workstation:

   splstdata -p
   

   . The entry ts_auth_methods lists the authentication methods.

3. AIX error log. On the control workstation, issue the command:

   LANG=C errpt -a > /tmp/AIXerrlog
   

4. Daemon core dump, if it exists. See Dump information.
5. Daemon log. See Daemon log.
6. SDR Configuration Log. See SDR configuration log.
7. External hardware daemon communication log, if one has been created using the hmadm command. See External hardware daemon communication log.
8. S1 communication log, if one has been created using the hmadm command. See S1 communication log.
9. Hardware monitor log. See Hardware monitor log.
10. The SP hardware log. See SP hardware log.