Diagnosis Guide

Information to collect before contacting the IBM Support Center

Collect information from these nodes:

Nodes that exhibit the problem
GS nameserver (NS) node. See How to find the GS nameserver (NS) node.
Group Leader (GL) node, if the problem is related to a particular group. See How to find the Group Leader (GL) node for a specific group.
The PSSP control workstation

Collect the files listed in number 1 here, and then issue phoenix.snap to collect the remaining information. See phoenix.snap dump.

FFDC (AIX) Error Logs, which consist of the following:
1. AIX error log: /var/adm/ras/errlog
2. Error log templates: /var/adm/ras/errtmplt
3. FFDC dump files: /var/adm/ffdc/dumps/*
4. English message catalogs for Group Services and Topology Services:
  - /usr/lib/nls/msg/en_US/ha_gs.cat
  - /usr/lib/nls/msg/en_US/hats.cat
This information can be obtained from a remote machine as follows:
1. Copy the remote error log to the local node, giving it a name such as errlogname.
2. Issue the command:
```
errpt -a errlogname -y errtmplt -z ha_gs.cat
```
3. Obtain the authentication method in use. Issue this command on the control workstation:
```
splstdata -p
```
  The entry "ts_auth_methods" lists the authentication methods in use.
Group Services Files
1. Service and User log files for the GS daemon.
  On a PSSP node, the directory is: /var/ha/log/hags_*.
  On a HACMP node, the directory is: /var/ha/log/grpsvcs_*.
2. Startup Script log.
  On a PSSP node it is: /var/ha/log/hags.default*.
  On a HACMP node it is: /var/ha/log/grpsvcs.default*.
3. Entire contents of the daemon "run" directory.
  On a PSSP node the directory is: /var/ha/run/hags.partition/*.
  On a HACMP node, the directory is: /var/ha/run/grpsvcs.cluster name.
4. Output of the canonical form of the lssrc command.
  On a PSSP node, issue this command:
```
/usr/sbin/rsct/bin/nlssrc -c -ls hags
```
  On the PSSP control workstation, issue this command:
```
 /usr/sbin/rsct/bin/nlssrc -c -ls hags.partition
```
  On a HACMP node, issue this command:
```
lssrc -ls grpsvcs
```
5. Output of the hagsns command.
  On a PSSP node, issue this command:
```
/usr/sbin/rsct/bin/hagsns -c -s hags
```
  On the PSSP control workstation, issue this command:
```
/usr/sbin/rsct/bin/hagsns -c -s hags.partition
```
  On a HACMP node, issue this command:
```
/usr/sbin/rsct/bin/hagsns -c -s grpsvcs 
```
6. Output of the hagsvote command.
  On a PSSP node, issue this command:
```
/usr/sbin/rsct/bin/hagsvote -c -ls hags
```
  On the PSSP control workstation, issue this command:
```
/usr/sbin/rsct/bin/hagsvote -c -ls hags.partition
```
  On a HACMP node, issue this command:
```
/usr/sbin/rsct/bin/hagsvote -c -ls grpsvcs 
```
7. On any PSSP nodes, collect the output of the following command: SDRGetObjects GS_Config.
System Data
1. Installation data - output of the lslpp -L command.
2. Contents of the following files:
  - /usr/sbin/rsct/optlevel.rsct.basic.rte
  - /usr/sbin/rsct/optlevel.rsct.basic.hacmp
  - /usr/sbin/rsct/optlevel.rsct.basic.sp
Topology Services information. See Diagnosing Topology Services problems.

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