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Diagnosis Guide


Information to collect before contacting the IBM Support Center

Before calling IBM Service, it is your responsibility to verify that the environment where the error has occurred is correct. Perform these steps:

If you are still having problems after performing these steps, collect the following information for the source and target hosts, for review by the IBM Support Center.

  1. The PSSP level installed
  2. The current PSSP PTF level
  3. The current PTF level for bos.net.tcp.xxxx, where xxxx represents "client", "server" or "smit", followed by spaces and then version.release.modification.fix level. Issue this command:
    lslpp -L | grep tcp
    
  4. The AIX Operating System Level, obtained by using the oslevel command.
  5. The authentication and authorization settings, obtained by issuing the lsauthent and lsauthpar commands.
  6. The exact syntax of the command that generated the error.
  7. Any messages displayed with K5MUTE not set, or captured through syslog.
  8. Any other diagnostic actions taken that you believe contribute to the solution of the problem, or provide additional information in debugging the problem.


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