Help spotting jams and false jams in PSM and PSF/AIX.

ITEM: RTA000159640

Q:                                                                              
Topic thread:                                                                   
Printer Systems (PRINT - NA/ATS)                                                
 Printing Systems Manager (PSM)                                                 
                                                                                
When my user prints from his PSF/MVS system and he has a paper                  
jam (or even if the system just thinks he had a paper jam), PSF/MVS and         
the printer will  print an error page with an APS711I message indicating        
there was a jam and then back up in the output by a few pages (a jam            
recovery distance, I am sure) and then begin printing again.  At the end        
of the job, there is a message data set.  The quality checkers or the           
operator can look for the messages page at the end of the job then              
relatively easily find the page containing the APS711I message from             
within the stack of output.  The operator can then scan for duplicate           
pages and remove them.                                                         
                                                                                
In contrast, when we are running on PSM and PSF/AIX, we receive a               
0420-467 message at the end of job indicating there was a jam, but no           
indicator page within the job to help find the point at which we need to        
scan for duplicates.  Is there anyway to enable PSM to print the error          
indicating page?  What makes this situation doubly of concern is that           
the job in question is a check-printing job.                                    
                                                                                
I have looked in PSM doc and search ViewBlue, but found no items that           
help.  Thanks for your input.                                                   
                                                                                
A:                                                                              
I checked with development, and the printing of an error message page at        
the point of a jam is not part of PSF/AIX, PSM, or Infoprint Manager for        
AIX.  Therefore, this function would be a new requirement.                     
                                                                                
Since both PSF/AIX and PSM have been withdrawn from marketing, it is            
extremely unlikely that any new requirements will be considered.  You           
may wish to submit this requirement and the accompanying business case          
to Alan Spence in Boulder for consideration for a future release of             
Infoprint Manager for AIX.                                                      
                                                                                
Thanks for using ViewBlue.                                                      
                                                                                
S e a r c h - k e y w o r d s:                                                  
psf/6000 psf/aix psf aix psm infoprint ipmgr jam error                          
                                                                                
                                                                                
                                                                                
                                                                               



WWQA: ITEM: RTA000159640 ITEM: RTA000159640

Dated: 10/1999 Category: PSMAIX

This HTML file was generated 2000/11/30~13:34:12

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