Q:
SFIC NO PRODUCT LISTED FOR NWAYS ROUT VISION V3.3.0.28
CUSTOMER REQUESTED SEV 1 ***
NEEDS TO KNOW TO DIRECTORY WHERE THE LOGS ARE STORED UNDER. ALSO NEEDS
TO KNOW IF HE CAN TRACK DOWN THE HISTORIC DATA OF A PARTICULAR PORT
USING ROUTSYS MANAGER AND HOW IS IT DONE.
RUNNING ON A 8274.
------- CCMS Entitlement Override - CCMSOVREC12 CCMSOVR991004 -------
Service Package: "SFIC Exceptions"
Reason:
NO PRODUCT LISTED FOR NWAYS ROUTVISION V3.3.0.28¢¢
---------------------------------------------------------------------
Customer entitled to support, please assist.
requeue for correct support.
A:
Contact: Fahim Dadan
Update: NILVM....
Called Fahim
Env: Aix 4.2.1, RVM 3.3,
Recommended OS is AIX 4.3.1
Problem: customer would like to know where the traps are being logged
to, plus he wants to know how to capture port utilizations historical
data.
Action Plan: ISc to test locally, customer has agreed to change
severity to 2.
Installed Route Vision locally..... currently integrating with Netview.
In doing initial research, not sure if RVM logs traps... Netview
does in the trapd.log.....
ISC will continue to research
A:
In trying to integrate with netview... netview was taking a while to
syncronize.... I have since remove it.....
Will continue to test standalone version.
A:
It seems that this software does log traps....
Action Plan: I have asked the lan guys to configure one of the
8274's to send traps to hermes.... in the web help..... it tells you
how to enable logging, but it does not tell you the name of the file.
ISc will continue to test.
Hi Raleigh, customer is running Nways Route Vision Manager version
3.3 on Aix, customer has enabled trap logging, what is the name
of the log file it creates and where is it stored ? Also, customer
would like to know if RVM provides historical data compabilities
such as capturing port utilization for a certain time.
Please advise
Thanks
pbq: tmewk2,993
Caller Name: None
Problem: Customer would like to know where the traps are being logged
to, plus he wants to know how to capture port utilizations historical
data.
Action Plan: Requeuing the PMR to next level of support ... John has
opened a question in the INTERNET FORUM also, opened 10/4. .
I do not have IBM Nways RouteSwitch Network Manager for UNIX ....
( IBM Nways RouteSwitch Network Manager for UNIX required to manage
Satus: Open .
A:
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: _140_ mins.
Called and let customer know that I would research his questions and
call back.
Setting up RV33 and testing scenario of customer.
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: _140_ mins.
Called and let customer know that I would research his questions and
call back.
Setting up RV33 and testing scenario of customer.
Q:
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: _120_ mins.
Researching RouteVision product and documentation for answers to
customer questions. I called and left message with customer that I
was still researching...he is out of office until November. I called
his backup(Jim) and also left the message tha I was still researching
the questions and that if he needed to intercept the information before
Phahim returns in November, please call back at my number.
Researching the questions regardless.
Q:
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: _120_ mins.
After contact with development support(Tony B.), as I was trying to
demonstrate the product on my test platform to assist customer with
his questions, it became apparent that the install of the product on
my platform was not proper. I removed the product and began an install
according to the release notes on the CDROM media.
Still installing..
Following install, proceed with problem resolution.
Q:
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: _120_ mins.
Removed previous install of RV33, installed again from CD following
ReleaseNotes. The install produced some error messages. I tried to
start the application and opened a new window but failed with a
"quick" unreadable error message and then closed the window.
I recorded the results and forwarded to development support.
Q:
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: _100_ mins.
Researching RV33 for trap staring information. None provided in product
documentation nor intuitive from application and not evident in
filesystem.
Recommend defect support contact with development to pursue customer
questions:
Where are the traps logged when configured?
Does the product have any historical data storage such as port
utilization?
Info per XYLAN support, George C:
All monitored/captured historical trap data is stored in a live
database on the management station harddrive. Yes, X-Vision has
the ability to capture historical data such as port utilization.
The RMON 1,2,3,9 probes do the per port utilization. ATM per
port support will be a future release in 1Q2K.
Back to you for closure...
IBM Feedback:
Response left in vmail for customer. PMR closed.
S e a r c h - k e y w o r d s:
RV3.3 database traps RMON
WWQA: ITEM: RTA000159760 ITEM: RTA000159760
Dated: 10/1999 Category: NWAYSAIX
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