Q:
Aix Support Family
Oslevel: 4.3.2
Type/Model: 7043
Description: nway campus manager v2 5801-aar feature code 5668
A:
customer will ck. msg every 15mins or pls page tks
A:
Called and left Charlie a message that I will call back in 15 minutes.
Caller Name: Charlie
Problem: Customer number and license key not working
Action Plan: Customer is using information on the red sticker. Found
no information on it. Charles requests a call at t/l934-1170 after
1400 today.
Satus: Requeuing to next level of support
A:
Called and left message to call back.
Q:
A:
paged customer.
Q:
IBM Feedback:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: _30__ mins.
Customer called back and indicated that the fresh install of Nways V2
on his AIX432 system would not accept his permanent licenses...invalid
key, etc. (Suite key)
I asked customer to verify that the license server was running(i4blt -ls
)...OK.
I asked customer to run /usr/CML/bin/41L1038.sh and enter the key info
again....OK
I asked customer to run /var/ifor/i4blt -a -f /etc/4111038_2_0.ecf and
/var/ifor/i4blt -a -f /etc/41111038_2_0_N.ecf -R u -T 125 (#of nodes)
....OK.
Licenses now enrolled.
PMR closed.
S e a r c h - k e y w o r d s:
ifor iforls ifor_ls 4111038.sh
i4blt key
WWQA: ITEM: RTA000159681 ITEM: RTA000159681
Dated: 10/1999 Category: NWAYSAIX
This HTML file was generated 2000/11/30~13:34:12
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