Q:
AIX SUPPORT FAMILY
OSLEVEL: 4.2.0
TYPE/MODEL:7025/f50
DESCRIPTION nways manager perfmon P: accessing the web base reports
using internet explorer v5.0 getting error and not getting graph
want to know if need rmi patch and if so where to obtain for 5.0
A:
Customer callback hrs: 700am - 400pm CST with Lunch: 1130-1230am CST
customer requesting a callback
A:
Customer Rep: Mike O'Meara (Cust), Dan Hays (Raleigh).
Problem: Problem accessing web based reports using Internet
Explorer 5.0.
Action Taken: Cust can send a file with errors he is receiving. He
is not sure if there is data in the reports.
* Cust also wants to know if there is an RMI patch for 5.0.
* Contacted Dan Hays and will transfer call over to
queue AXLAN,12U for his follow-up.
Action Plan: Requeue call to queue AXLAN,12U for Dan Hays to follow-up
with cust Mike on above problems.
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: _20__ mins.
Called customer and customer has Nways123 and IE5.0...getting error
messages from Java console(sending file to me).
I indicated that I wasn;t sure if IE5.0 was tested with Nways123 but
would check and call customer back.
Research and call customer back.
Q:
A:
Called customer and left message indicating that the IE5.0 should work
but cannot guarantee since it was not available when Nways123 was
shipped. IE4.0 was tested and should work OK but, in any case, the
RMI patch will be necessary. The CDROM contains the RMI patch which
can be downloaded to the target machine and installed. Asked customer
to call back if any further assistance needed.
Q:
A:
We regret to report at this time that NWAYS is no longer supported.
However, we will keep this PMR open until tomorrow in an attempt to
seek someone with any possible resolutions for you.
Scarlette L. Potts, WWQ&A/RETAIN Coordinator, WSC-G'burg 8-372-8118
Q:
A:
My apologies for yesterday's note. The NWAYS products are still sup-
ported. However, the original Responder is unavailable at this time and
someone else will assist you.
Again, my apologies for the misinformation and the delayed response.
Thank you for your patience.
Scarlette Potts, DBA-Gaithersburg, MD
(301) 240-8118 t/l 372-8118
Q:
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: _75__ mins.
Researching IE5.0 requirements on Nways NT. The recommended procedure
is:
1) remove any previous RMI patch
2) remove any previous Ineternet Explorer.
3) install IE5.0 using Custom installation path where installation of
Java Virtual Machine is selectable.
4) install RMI patch from Nways media.
I called customer and described procedure. Customer will proceed with
recommended procedure and call back if any further problem or to report
successful completion.
Q:
A:
Called customer and left message to call back with status update, no
call would be assumed problem resolved, or for further assistance.
Q:
IBM Feedback:
No response from customer following my message for callback. Problem
presumed resolved with recommendation given. PMR closed.
S e a r c h - k e y w o r d s:
web nways rmi
WWQA: ITEM: RTA000158724 ITEM: RTA000158724
Dated: 09/1999 Category: NWAYSAIX
This HTML file was generated 2000/11/30~13:34:11
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