Q:
Aix Support Family
Oslevel 4.2
Type/Model unknown
Description: Prob. installed tivoli netview v5.1/ trying to get it to
work with nways product.
* Available hours 8-5/ Eastern time zone.
ACTION TAKEN: MISQUEUE; Requeue to NetView AIX Support Team
A:
Action Taken: Contacted customer. Customer has installed NetView 5.1 on
a NT 4.0, Service Pack 4. Customer also installed nways 2.0 (element
manager). After many tries both products are installed.
The Problem at this time is that
Objects are not being discovered. She only had 1 out of 40 of her
8238's discovered. The bitmap came up generic as well. None of
her 8260's was discovered (3 of these).
Action Plan: Research.
Action Taken: Called Sherry twice, once in, once not in. Let her
know to check via her Gui: Options=>Discovery. Look on the Discovery
tab to verify what type she has. She can either do Local Network,
Entire Network or Seed file only. I left a message suggesting to
her that she create a seed file with the nodes she wants discovered and
either add it to the discovery she already has or clear databases and
rediscover with the seed file.
Aciton Plan: wcbk.
Action Taken: Customer created seed file that contained her four
8260 objects. She cleared her databases and rediscovered with
Discover Seed Nodes Only. It discovered the four 8260 objects. The
ability for those objects to execute via nways is unavailble.
Requeue to axlan for further assistance.
Thank you.
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: _60__ mins.
Customer installed IT Director and Nways V2 on NT and having problem
getting map to discover 8260s and build Nways maps.
Customer leaving for the day....call back in the morning.
Research Nways V2 discovery setup as well possible install problem
indicators.
Q:
Customer called to speak with engineer. Engineer unavailable.
Transferred to engineer's VM.
Customer needs callback.
Creating secondary.
Updated by D.Ellsworth
'cd'd' primary call by mistake
Action taken: moving secondary pmr to axlan,12u
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: _90__ mins.
Customer has installed SvcPak 5 after the SNMP services install.
Also, the NV DB as well as \nways\java\properties\config directory
removed. THe map has a good IP internet with devices...there is only
a BLUE Nways icon(nothing in it).
Research and call customer back.
Q:
A:
-Tried deleting the nways icon and then refresh the nways map and a
nways icon was created that was empty and blue (the same)
Customer left update for engineer
Action taken: moving secondary to AXLAN,12U
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: __45_ mins.
WOrking with customer to get Nways submap to populate.
Customer had DHCP IP address on NV station but has now made it static.
AFterwards, the databases have been cleared as well as a removal
of \nways\java\properties\config directory.
The Nways icon on the root map is BLUE.
I called and left message for customer to delete this icon from the root
map and then use "Tools...IBM Nways JAVA....Refresh Nways map" to
try to get the map populated.
Call customer back for status.
Q:
A:
Called customer to check on status following recommended attempts to
delete Nways submap and refresh from the Tools menu.
Asked customer to call back with status and for further assistance if
needed.
Q:
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: _45__ mins.
Had customer setup snmptrace in Nways. In the process, I had customer
check for class files in the CLASSPATH. The "mlsoft.jar" class file
was not present. Not sure why. I emailed my class file to the customer
and when she placed it in the CLASSPATH directory, the JMAs started
working OK.
THe customer is pleased to have the problem resolved. As a follow-up,
I asked customer to let me know if she located the "mlsoft.jar" file
anywhere else on her platform. Also, I indicated that I would report
the missing file for any feedback on possible reasons for it being
missing.(could possibly be a defect associated with install).
This PMR can be closed except for properly researching the basis for
the missing "mlsoft.jar" file after the Nways install.
Q:
IBM Feedback:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: __20_ mins.
Email forwarded to development contact describing missing jar file
from the Nways install on NT.
Followup will be with development.
PMR closed.
S e a r c h - k e y w o r d s:
mlsoft.jar classpath jar
WWQA: ITEM: RTA000158534 ITEM: RTA000158534
Dated: 08/1999 Category: NWAYSAIX
This HTML file was generated 2000/11/30~13:34:11
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