Q:
AIX Support Line
Oslevel:4.3.2
Mach:7025
Prob:nway manager using lum has module failure
A:
cust request queue changed to nways
A:
Customer Rep: Anna P/Mail
Problem: - Unknown.
Action Taken: - Tried to contact customer @ CP2 without success. Left
P/Mail asking Anna to call our hotline if this was
something that required immediate attention. Otherwise,
I said we would be in touch Monday morning.
Action Plan: - At alarm, contact customer Anna @ CP2 and assist as
required.
- Follow procedures in Lotus DB for escalation.
- If customer Anna can't be reached, requeue for Monday
follow-up.
Customer: Anna Liu
Update: Customer is requesting for tech. to callback asap tks
A:
Contact Failed - Not in left message...
cont Phone mail for Anna
act told here to call our hot line.
customer rep: Anna
problem: getting error from AIX app Licence Update Manager (LUM)
in reference to NWAYS.
action taken: Customer would like to turn this function off but she is
woried that 6 months from now she will get a License expired
message.
action plan: i told customer that i did not think the LUM needed to be
running for her Nways APP. I told her she should not have any
problems with NWAYS.
-- I looked for information to conferm my thoughts but was not able
to find anything on that function.
Can you help me? Note AIX support told customer to Kill LUM
funtion.
DO CUSTOMER NEED TO RUN AIX FUNCTION LICENSE UPDATE MANAGER
FOR SYSTEM TO HONOR NWAYS LICENSE?
A:
Called customer for additional info and give info on nodelock file.
Q:
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: _15__ mins.
Customer left message indicating that the i4nat file was not present
on her machine.
I called and left message recommending that the iforls package from
the AIX install media be installed which seems to be not installed
presently indicated by the missing i4nat file.
Asked cusotmer to confirm/perform and call back with status update
or for further assistance.
Q:
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: _30__ mins.
Called customer again and left message regarding install of ifor.compat
package from AIX media. CUstomer not sure of LUM daemon requirement or
problem.
Research LUM daemon(?) and call customer back.
Expect call back from customer.
Q:
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-99/01/01-01:01--FI
Support Line: _15__ mins.
Called customer and indicated that she should install ifor_ls.compat.cli
from the AIX media and check for the i4nat executable/script in
/var/ifor in order to add/validate Nways licenses.
Customer will call back with status update or for further assistance.
Q:
A:
Called and left message to call back with status update or for
further assistance.
Q:
A:
Customer loaded ifor.compat.client and found the i4nat command...license
install and operation seems to be OK now.
Customer asked PMR to be closed.
Q:
A:
Per customer request, PMR closed.
S e a r c h - k e y w o r d s:
i4nat ifor.compat.client
WWQA: ITEM: RTA000157014 ITEM: RTA000157014
Dated: 06/1999 Category: NWAYSAIX
This HTML file was generated 2000/11/30~13:34:10
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