Performance Management Guide

Using the Problem-Analysis Data Collected

Include all of the following items when the supporting information for the PMR is first gathered:

• A means of reproducing the problem
  • If possible, a program or shell script that demonstrates the problem should be included.
  • At a minimum, a detailed description of the conditions under which the problem occurs is needed.
• The application experiencing the problem
  • If the application is, or depends on, any software product, the exact version and release of that product should be identified.
  • If the source code of a user-written application cannot be released, the exact set of compiler parameters used to create the executable program should be documented.