AIX Support Family -- Sending Testcases via Email (U.S. only)

This document provides addresses that may be used by registered customers of the AIX Support Family for sending testcases to IBM via email. For more information on the AIX Support Family and Program Services (IBM's base support for code-related problems), request these documents from 1-800-IBM-4FAX:

1537: Overview of AIX Support
1760: Using Program Services
2464: The AIX Support Family

NOTE: Testcases should be archived into a compressed tar archive using relative path names. Using the following naming convention allows IBM's tools to automatically move the testcase to the proper directories and update the PMR to indicate that the testcase is available. Failure to use this naming convention could cause delays in processing the testcase.

If the testcase files cannot be associated with an existing PMR or XMENU item, they will be tagged as lost and eventually deleted.

 ppppp.bbb.ccc.tar.Z
     |   |   |   | |
     |   |   |   | indicates that the archive is compressed
     |   |   |   | (if you have the gzip command available,
     |   |   |   | this will be .gz rather than .Z)
     |   |   |   |
     |   |   |   indicates a tar archive
     |   |   |
     |   |   the 3 character country code
     |   |   (may be omitted if the country code is 000)
     |   |
     |   the 3 character branch office number
     |
     the 5 character PMR number

   9x999.999.999.tar.gz (problem_report_#.branch_office_#.country_code.tar.gz)
   1x234.001.tar.Z      (problem_report_#.branch_office_#.tar.Z)
   1x234.1234567.tar.Z  (problem_report_#.customer_#.tar.Z)

 xxxxxx.tar.Z 
      |   | | 
      |   | indicates that archive is compressed 
      |   | (if you have the gzip command available, 
      |   | this will be .gz rather than .Z) 
      |   | 
      |   indicates a tar archive 
      | 
      the XMENU item number 

Follow this example to compress a testcase into a tar archive using relative path names.

1. Place the testcase files into a separate directory using commands similar to those in the following example. This example uses a directory named /tmp/testcase.

       cd /tmp 
       mkdir testcase 
       cp file1 file2 file3 testcase 
   

2. Execute one of the following commands to create the compressed tar archive. Using the gzip command (if available) generally produces a significantly smaller file.

   With the gzip command:

      tar -cf- testcase | gzip -9 >9x999.999.999.tar.gz
   

   Without the gzip command:

      tar -cf- testcase | compress >9x999.999.999.tar.Z 
   

The following example shows how to uuencode and send the compressed tar archive. Substitute the correct file name when sending your testcase:

   uuencode 9x999.999.999.tar.gz 9x999.999.999.tar.gz | \ 
   mail -s "AIX_Testcase:9x999.999.999.tar.gz" aasc@austin.ibm.com 

By choosing to send data to IBM, you acknowledge that all information contained in your data, including source, object code, binaries, executables, comments, questions, suggestions, or the like, shall be deemed to be non-confidential and IBM shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the information within IBM without limitation. Further, IBM shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products incorporating such information.