Before you call for help, check if all the latest service has been applied to your SP system. Then see the relevant discussion in the book PSSP: Diagnosis Guide to help you diagnose problems before placing a call. If you still require help from IBM in resolving an SP system problem, you can call IBM. You might be asked to send relevant data and to open a problem management record (PMR) for tracking purposes.
A Web site contains all the service bulletins and flashes as well as PTF and APAR reports for all current releases of PSSP, LoadLeveler, and Parallel Environment. The Web address is http://www.rs6000.ibm.com/support/sp/
You can get assistance by calling IBM Support. Before you call, be sure you have the following information:
Similarly, each product has its own order number that will speed the correct routing of your call. See Table 46.
The person with whom you speak will ask for the above information and then give you a time period during which an IBM SP representative will call you back.
In the United States:
Outside the United States, contact your local IBM Service Center.
You might be asked to produce a system dump and send it to the IBM support office. Refer to PSSP: Administration Guide for instructions on how to produce this information.
To send the data to IBM, label the tape or diskette with the problem number and mail it to:
IBM AIX Customer Service and Support
Dept. 39KA, Mail Station P961, Bldg. 415
2455 South Road
Poughkeepsie, N.Y. 12601-5400
ATTN: APAR Processing
Your local IBM Service Center can provide you with the address to use.
A PMR is an online software record used to keep track of software problems reported by customers.
Follow your local support or service procedures for opening a PMR.
For more information on splstdata, refer to PSSP: Command and Technical Reference.