Diagnosis Guide

Information to collect before contacting the IBM Support Center

The following items are used to isolate problems in the boot component of PSSP. More detailed information about each item appears in Error information.

1. /var/adm/SPlogs/sysman/node_name.console.log.
2. Use the errpt command to obtain information on errors since the node was shutdown. For example, to obtain the information for errors that occurred since January 28, 2000 at 1:15 pm, issue:

   errpt -s 0128131500
   

3. The authentication method in use. Issue this command on the control workstation:

   splstdata -p
   

   The entry "ts_auth_methods" lists the authentication methods in use.