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Diagnosis Guide

Information to collect before contacting the IBM Support Center

Record these items before contacting IBM. For details, see Error information.

  1. NIM Configuration Information.
  2. SDR Configuration Information .
  3. Node LED/LCD indicators.
  4. Error messages, log files or other failures.
  5. The authentication method in use. Issue this command on the control workstation:
    splstdata -p

    The entry "ts_auth_methods" lists the authentication methods in use.

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