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Diagnosis Guide


Error symptoms, responses, and recoveries

The error symptoms that are corrected using the diagnostic steps described previously are not repeated in this section. There are some errors that do not clearly appear to relate to a particular diagnostic action. These error symptoms are included here for reference, and make use of the steps from Diagnostics.


Table 83. File collection symptoms and recovery actions

Symptom Actions
Permission Denied messages See File collections server (control workstation or boot/install server) errors, Steps 2, 3, 4 and 5.
Server Busy messages See File collections configuration errors, Step 2, and File collections client errors Step 1.
Old copies of files are distributed See File collections server (control workstation or boot/install server) errors, Step 6, and File collections client errors Steps 2 and 3.
Server IP address cannot be resolved See File collections errors on any SP host, Steps 2, 3 and 4, File collections configuration errors, Step 2, and File collections server (control workstation or boot/install server) errors Steps 1 and 2.
Specific files in a collection are not updated See File collections server (control workstation or boot/install server) errors, and File collections client errors. Follow all steps in each section.
More than one or two types of Files Collection errors See File collections errors on any SP host, Steps 4 and 5, and File collections configuration errors Step 1.


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