Diagnosis Guide

Information to collect before contacting the IBM Support Center

Collect this information before calling the IBM Support Center:

1. The PSSP level installed.
2. The current PSSP PTF level
3. The authentication method in use. Issue the splstdata -p command to obtain this information.
4. A list of credentials that the user has for authorization of the respective component (klist or k4list).
5. A detailed description of what actions and events led to the error.
6. The circumstances under which the error occurred. Were you installing a new level, updating from a PTF, migrating the control workstation or a node? This will help to recreate and debug the problem. Supply the proper information if necessary. An example is the AIX levels you were migrating from and migrating to.
7. If the problem can be re-created, use the -debug_script flag when starting the perspectives application. This prints environment variables and other information that the perspectives application uses to stdout.
8. If the problem results in a core dump, supply the core file, along with the dbx trace information. To get the dbx trace information, issue the following commands in the directory where the core file is located:

   /bin/dbx/usr/lpp/ssp/perspectives/bin/perspective_name
   

   where perspective_name is the name of the perspective you were running at the time of the failure.

9. Set the environment variable ICLUI_TRACE=NOPREFIX and rerun the failing perspective. Gather the information that is displayed to stdout.
10. The profile being used for the perspective.
    • If using the default system profile, save the file /usr/lpp/ssp/perspectives/profiles/$LANG/.perspectives_nameProfile, where $LANG is the value of the LANG environment variable and perspectives_name is the name of the perspective invoked.

      For example, if you are running the hardware perspective in the en_US locale, the file to save is: /usr/lpp/ssp/perspectives/profiles/en_US/.sphardwareProfile.

    • If you have a default user profile, which would have the same name as that of the default system profile, it is used if no other profile is specified. This profile is in the $HOME directory. For example, if you are root, the default user profile is: /.sphardwareProfile.
    • If you specify a profile on the command line, or through the perspectives launch pad, user profiles are found in the user's $HOME directory and the system profiles are found in /usr/lpp/ssp/perspectives/profiles/$LANG/profile_name.