Diagnosis Guide

Service information

Service information is obtained automatically by the phoenix.snap tool, or it can be collected manually.

Automatic method - phoenix.snap

This tool collects data for reporting RSCT-related problems. In particular, it always collects data for Topology Services and Group Services, while other subsystems are optional. The full name is: /usr/sbin/rsct/bin/phoenix.snap.

The phoenix.snap tool can be run from the control workstation or any node. The script collects and generates a single file in tar format with the data from the control workstation and the selected nodes. For example, to collect data for Event Management, issue this command on the control workstation:

phoenix.snap -w HAEM -d /snap -l sp6n01,sp6n02 

This tool collects information for Topology Services, Group Services, Event Management, and general configuration information for the control workstation and nodes 1 and 2 (listed by their hostname). It places the single "snap" file in /snap in tar format in a file named all.mmddhhmm.tar. The tool also generates a file containing errors from the script. This file is located in the same directory, and it is named phoenix.snap_err.mmddhhmm.out. For both files, mmddhhmm represents the date (month and day only) and time (hour and minute only) that the information was collected.

Note:

The phoenix.snap tool is a service tool and not a PSSP command. The tool is shipped with PSSP 3.2 as is, without documentation. For assistance on using phoenix.snap in a manner other than what is described in this section, contact the IBM Support Center.

Manual method of data collection

This is a list of the information needed to diagnose a problem with Event Management.

SDR data:

• Output of the command: splstdata -n
• Output of the command: SDRGetObjects Syspar_ports
• Output of the command: SDRGetObjects SP_ports
• Output of the command: splstdata -a
• Output of the command: SDRGetObjects TS_Config
• Output of the command: SDRGetObjects host_responds
• File /spdata/sys1/sdr/partitions/syspar/hats.machines_lst
• File /spdata/sys1/sdr/partitions/syspar/hats.machines.inst

Files from failing nodes and the control workstation:

• /etc/hosts
• /etc/resolv.conf
• /etc/netrvc.conf
• /etc/services
• /etc/SDR_dest_info
• /var/ha/run directory (All entries except pman)
• /var/ha/logs (ten most recent files)
• /var/ha/run/hats.syspar/hats.machines.inst
• /var/ha/run/hats.syspar/hats.machines.lst

Output of these commands from failing nodes and the control workstation:

• ypwhich
• ps -edf
• LANG=C errpt -a
• df -k
• hr query (control workstation only)
• echo $NSorder
• lslpp -L
• lssrc -a

Output of these commands, which consists of network data from failing nodes and the control workstation:

• echo $NSorder
• no -a
• netstat -m
• netstat -in
• netstat -rn
• netstat -D
• entstat en*
• ifconfig (on all adapters in the Topology Services groups)

Output of these commands, which consists of component-specific data from failing nodes and the control workstation:

• lssrc -ls hats,hags,haem
• /usr/sbin/rsct/bin/hagsgr -s hags
• /usr/sbin/rsct/bin/hagsvote -l -a
• /usr/sbin/rsct/bin/hagspbs -s hags
• /usr/sbin/rsct/bin/hagsns -s hags
• /usr/sbin/rsct/bin/hagsmg -s hags
• /usr/sbin/rsct/bin/hagscl -ls hags
• ipcs -m