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Diagnosis Guide

Information to collect before contacting the IBM Support Center

  1. Any command output that seems to be helpful. For example, the output of any failing Diagnostic Procedures that were run.
  2. The authentication method in use. Issue this command on the control workstation:
    splstdata -p

    The entry "ts_auth_methods" lists the authentication methods in use.

  3. AIX error log. On the control workstation, issue this command:
    LANG=C errpt -a > /tmp/AIXerrlog
  4. System Monitor (hardmon) daemon core dump, if one exists. See Dump information.
  5. System Monitor (hardmon) daemon log file. See System Monitor daemon log file.

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