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System Support Disks

Document ID: LWIK-425RBL

IBM WorkPad - Patch for synchronization failure of emails with large recipient list

Applicable to: World-Wide


This update is intended for current WorkPad Desktop software v3.0 users who have experienced problems with Email HotSync. This update corrects a situation where the HotSync process will fail while trying to synchronize email messages with a very large number of recipients. The exact number of email recipients that will trigger the problem depends on the mail system being used.

This update replaces the Email conduit file on the desktop. The new email conduit will correctly detect those email messag es with a significant number of recipients. In these cases, the message "(The content of this field was too large. The entire e-mail is available in your E-Mail application.)" will be transferred to the WorkPad organizer in place of the distribution l ist itself.

Usage Note: When reading email messages on the WorkPad organizer, the message headers are normally not displayed. To show them, tap on the Show Header icon in the upper-right corner. This shows all of the message recipients.


Name & Size (bytes)
emailupd.exe : 66844
emailupd.txt : 3003


The files contained in this document have been archived.

Double-click here for more information on the Archive process - .

The files can be obtained

From the IBM PC Company ftp site on the Internet at the address noted above,
(copy & paste the address into your Web Browser, or, if you are connected to an Internotes or Domino server, double-click on the address to hot-link directly to the URL. Note that the file type on the ftp site may be a different file type from the file originally attached to this document - eg .ZIP instead of .EXE)

From the Archive Database -
LN V3 - IBM PC Service Information Archive Database - CD1 1997
LN V4 - IBM PC Service Information Archive Database - CD1a 1997
- : or as indicated below:-

Disk Release Date:


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Additional Information:

NOTE: This driver will now automatically extract to your hard drive. It will only extract under Windows 95, Windows 98, and Windows NT. The extraction process will NOT work with any other operating system.

Version check
To verify if the updated email conduit file is installed, do the following:
1. Using Explorer, go to the WorkPad directory (normally c:\WorkPad or c:\Pilot).
2. Find and select the Mail20.dll file.
3. Right-click and select Properties.
4. Select the General and Version tabs to confirm the version:

Modified Date File Version
---------------------- ------------
Original 2/26/1998 3:00:00 pm 3.0.0
Corrected 11/ 2/1998 3:01:00 pm 3.0.2

Installation instructions
After downloading the update file (emailupd.exe) from the web, do the following:
1. Close the WorkPad Desktop software if running.
2. Close HotSync software if running.
3. Using Windows Explorer, locate the directory where the emailupd.exe file is stored (normally c:\temp).
4. Double-click on emailupd.exe to extract the file into the c:\drivers\w9x\workpad directory.
5. Find the directory that contains the WorkPad Desktop (the default directory is c:\WorkPad).
6. Drag-and-drop the Email20.dll file from the c:\drivers\w9x\workpad directory into the WorkPad directory.
7. Click OK when asked if you wish to replace the existing file.
8. Restart HotSync and WorkPad Desktop software.

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