Aptiva - 2144/2168 (SL-F/H/I) Diagnostics - Index of Symptoms, Messages, Error Codes, Or Beeps

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Service Hints & Tips

Document ID: DETR-3SRSAB

Aptiva - 2144/2168 (SL-F/H/I) Diagnostics - Index of Symptoms, Messages, Error Codes, Or Beeps

Applicable to: World-Wide

Index of Symptoms, Messages, Error Codes, or Beeps:
Table 1-1 below lists failure symptoms and possible causes.
The most likely cause is listed first. When servicing a system, always begin with "Start" . This index can also be used to help you decide which FRUs to have available when servicing a system.

If you are unable to correct the problem using this index, go to 'Undetermined Problem' .

Notes:
1. If an error message and incorrect audio response occur, diagnose the error message first.
2. If you cannot run the Advanced Diagnostics tests but did receive a POST error code, diagnose the POST error message.
3. If you did not receive any error message, look for a description of your error symptoms in the first part of this index.
4. Check all power supply voltages and jumper settings before you replace the system board. Also check the power supply voltages if you have a system no-power condition. See "Power Supply" , "System Board Layout" Type 1" ,and "System Board Layout" Type 2" ..

In Table 1-1, an "X" in an error code may be any number. If you are unable to correct the problem using this index, go to "Undetermined Problem" .

Table 1-1. POST and Advanced Diagnostics Index for Symptoms, Messages, Error Codes, or Beeps

Note:
To diagnose a problem, first find the symptom, message, error code, or beeps in column 1. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in column 2 is the most likely cause.

Symptoms, Messages, Error Codes, or Beeps

Action/FRU

No beeps, power supply running,
no other symptoms.

System is working normally.

No system power, or fan not
running.

"Power Supply"
Power switch assembly
Power supply
System board

Processor speed seems slower.

"Memory"
Cache memory
System board

System unit does not turn off with power switch. (System unit must be unplugged from electrical outlet to completely turn off.)

"Power Supply"
Power switch assembly
System board

Machine works but fails to go into Rapid Resume mode when configuration is set with Standby
mode enabled or Rapid Resume
mode enabled.

Software application was fully activated
before on/off switch was pushed. Try
operating Rapid Resume from Microsoft
Windows Program Manager panel.

When you try to enable or disable Rapid Resume, the Rapid Resume configuration screen is not available from the Setup Utility screen.

System board

Wake Up on Ring feature fails to
power on system when enabled
in Setup Utility.

"FAX/Modem Adapter"
Modem Wake Up on Ring jumper
connection/cable
System board

Communication problem.
Modem does not work properly.

"FAX/Modem Adapter"
Modem connection/switch settings
Modem Wake Up on Ring jumper connection/cable
Riser card
System board

FAX/voice modem has no sound
output. (Data files are received
normally; sound adapter card works correctly.)

Check sound adapter card and multiplexer
software settings and FAX/voice modem
sound cable to sound adapter card
connections.
FAX/voice modem sound cable
FAX/voice modem card

FAX/voice modem does not receive data files.

"FAX/Modem Adapter"
Modem connection/switch settings
Modem
Riser card
System board

FAX/voice modem has no sound
output. (Data files are received
normally; sound adapter card
does not produce sound or
cannot be activated in software.)

"Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Advanced Diagnostics" .
Sound adapter card
Riser card
System board

Diskette drive indicator LED
remains on or does not light
when drive is active.

Diskette drive connection/cable
Diskette drive
System board

Hard disk or power-on indicator
LED does not light but machine
functions normally otherwise.

Check J26 voltages with power on:

J26 Hard Disk
Pin Normal Running
1 +5 V dc 0 V dc
2 +5 V dc +5 V dc
3 +5 V dc +5 V dc
4 0 V dc 0 V dc

Pins 1, 2 = Hard Disk Drive
Pins 3, 4 = Power-on LED

LED connection/cable assembly
System board

No beep during POST but
computer works correctly.

As a quick check for the speaker or beeper:
1. Power off the system unit.
2. Disconnect the speaker cable assembly, if present.
3. Place a jumper on the speaker connector, pins 1, 2. See "System Board Layout" Type 1" and "System Board Layout" Type 2" .
4. Power on the system unit.
5. Listen for a beep from the system board beeper.
Speaker cable assembly (if you hear a beep)
System board

Insert a Diskette message icon appears when a known good Advanced Diagnostics diskette is inserted in the 3.5-in. diskette drive.

Ensure the hard disk drive and diskette drive are not disabled in the startup sequence in the Setup Utility.
Hard disk drive preloaded software
Hard disk drive connection/cable/jumpers
Diskette drive connection/cable
Diskette drive
System board

Program loads from the hard
disk with a known-good diagnostics diskette in the first 3.5-inch diskette drive (and diskette drive is enabled in the Setup Utility).

"Factory-Installed Drive Devices"
Diskette drive
System board
Power supply

A nonsystem disk or disk error message appears with a known-good Advanced Diagnostics diskette.

Diskette drive connection/cable
Diskette drive
System board

An Invalid Format - Bad Track error message appears when trying to format a known-good diskette.

Diskette drive connection/cable
Diskette drive
System board

System fails to load the
Advanced Diagnostic diskette.
System preloaded software
works correctly.

Make sure the Setup Utility has the startup
sequence set with Diskette enabled.
"Factory-Installed Drive Devices"
Diskette drive connection/cable
Diskette drive
System board

Incorrect memory size shown or
repeated during POST.

"Memory"

Some or all keys on keyboard do
not work.

"Keyboard"
Keyboard
Keyboard connection/cable
System board

Real-time clock is inaccurate.

Time set incorrectly by user.
CMOS clock/battery (if less than 2.8 V dc)
System board

Cannot finish diagnostic test.

"Advanced Diagnostics Device Presence Test"

3.5-in. diskette drive or 5.25-in.
diskette drive does not work.

"Factory-Installed Drive Devices"
Diskette drive connection/cable
Diskette drive
System board

Blinking cursor only and machine
not working normally.

"Factory-Installed Drive Devices"
Diskette drive connection/cable
Diskette drive
System board

Serial or parallel port device failure (adapter port).

"Factory-Installed Drive Devices"
Test using a wrap plug while running
Advanced Diagnostics.
Device
Cable/connections
Alternate adapter
System board
Riser card

Parallel port or serial port failure
(system board port).

"Advanced Diagnostics Device Presence Test"
Test using a wrap plug while running
Advanced Diagnostics.
Cable/connections
System board

Monitor problem:
ź Incorrect colors
ź No high intensity
ź Missing, broken, or incorrect
characters
ź Blank monitor (dark)
ź Blank monitor (bright)
ź Distorted image
ź Unreadable monitor
ź Other monitor problems

"Monitor"
I/O monitor signal connection/cable
Monitor
System board

Intensity or color varies from left to right of characters and color bars.

"Monitor"
System board

Other monitor problem not listed
above (including blank or illegible
monitor).

"Monitor"
System board

Changing colors.

"Monitor"

Sound adapter card or factory-installed adapter card
software gives a Microsoft
Windows error message after
POST configuration.
Hardware problem occurred.

"Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Advanced Diagnostics"
Sound or adapter card connection/cable
Sound or adapter card jumper settings
Sound or adapter card

Audio software program invoked
but no sound comes out of speakers.

"Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Advanced Diagnostics"
Sound adapter card connection/cable/jumpers
Sound adapter card volume control
Speakers
Sound adapter card

Audio software program does not
initiate in software but CD-ROM
drive works normally.

"Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Advanced Diagnostics"
Sound adapter card jumper settings
Sound adapter card

CD-ROM drive LED came on and stayed on more than 20 seconds before shutting off.
Software asks to install disc.
Software displays a Reading CD
error.

CD is not inserted properly.
CD is damaged.
CD has dirt or foreign material on it.

CD-ROM drive LED comes on when inserting a disc but no CD-ROM drive icon appears in the File Manager as Drive D.

"Factory-Installed Drive Devices"
CD-ROM drive connections/cables/jumpers
CD-ROM drive

CD-ROM drive LED does not come on when inserting a disc in the drive when the system is powered on and the CD-ROM drive power connector has the correct voltage.

"Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Advanced Diagnostics"
CD-ROM drive

CD-ROM drive LED does not come on but CD-ROM drive works normally.

CD-ROM drive

CD-ROM drive does not load or
eject when the system is powered on, the LED light is off, and the eject button is pressed and held.

"Factory-Installed Drive Devices"
CD-ROM drive system connection/cable
CD-ROM drive
Power supply

CD-ROM drive does not read data files and no error codes or messages are displayed.
Cannot read from Drive E.
Retry loading CD message is displayed with disc loaded in CD-ROM drive.
Sound adapter card works properly.

"Diagnostics for Factory-Installed Drive Devices Not Supported by Advanced Diagnostics"
Check with a known good disc and correct
level of software.
CD-ROM drive

CD-ROM drive does not play an audio disc. Sound adapter card works properly. CD-ROM drive reads data files.

"Diagnostics for Factory-Installed Drive Devices Not Supported by Advanced Diagnostics"
Audio cable on CD-ROM drive is not connected to sound adapter card. If music can be heard through headphones plugged into the sound adapter card jack, replace the CD-ROM drive.

Joystick does not respond at all.

1. Ensure the joystick is plugged completely into the joystick/MIDI adapter plug on the sound adapter card and secured with the screws on
the adapter plug.

2. Verify that the software application used with the joystick has joystick support.

3. Ensure the joystick is enabled in the software application. This may require entering keystrokes or a configuration utility in the software application.

If the above steps find no problem, see the
"Joystick does not work correctly" symptom
below.

Joystick does not work correctly
(installation is correct,see above symptom).

1. Disable the joystick in the software application.

2. Enable the mouse as the input device in the software application.

3. If the mouse works in the software application, replace the joystick. If the symptom remains, replace the sound adapter card.

4. If the mouse does not work, check the software application troubleshooting information provided by the manufacturer.

Printer problems.

Refer to the service manual for the printer.

Any other problem.

"Undetermined Problem"

Beeps
Note: The system has an error if you hear one or more beeps in a row before POST is completed.

Symptoms, Messages, Error Codes, or Beeps

Action/FRU

No beep and:
ź Blank or unreadable monitor
ź Blinking cursor

"Power Supply"

Repeating short beeps

"Keyboard"
Keyboard (sticking key)
Keyboard connection/cable
System board

One long beep, one short beep

"Memory"
Refer to "SIMM Configurations, Type 1"
and "SIMM Configurations,Type 2" in the HMM for
correct installation.
SIMM(s)

One long beep, two or three
short beeps (Video POST error)

System board jumper settings.
See "System Board Layout, Type 1" and "System Board Layout, Type
2" .
Optional video memory
System board

One long beep, three short
beeps, one long beep

"Memory"
Refer to "SIMM Configurations,Type 1"
and "SIMM Configurations,Type 2" in the HMM for
correct installation.
SIMM(s)

Two short beeps and:
ź Blank or unreadable monitor
ź Distorted monitor image

CMOS clock/battery (if less than 2.8 V dc, or removed from system unit for some time, or with no AC power to system unit)
Monitor
I/O monitor signal connection/cable
System board

Any other beeps

"Undetermined Problem" .

Error Messages

Symptoms, Messages, Error Codes, or Beeps

Action/FRU

10X - System board error or continuous beep

System board

110 - System board parity error

"Memory"
Set memory installed in Setup Utility for non-parity SIMMs; check parity jumper setting. See "System Board Layout,Type 1" and "System Board Layout, Type 2" .
SIMMs
System board

111 - I/O channel parity error

"Memory"
I/O channel memory
Riser card
System board

114 - External ROM checksum
error

"Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Advanced Diagnostics"
Adapter card
Riser card
System board

12X - Processor error

Run the Setup Utility. See "POST Error Codes" on page 2-3.
Processor
System board

13X - System board error

Run the Setup Utility. See "POST Error Codes" on page 2-3.
Processor
System board

161 - Low CMOS battery

CMOS clock/battery (if less than 2.8 V dc)
Run the Setup Utility. See "POST Error Codes" on page 2-3.
System board

162 - CMOS RAM error

CMOS clock/battery (if less than 2.8 V dc)
Run the Setup Utility. See "POST Error Codes" on page 2-3.
System board

163 - Real-time clock error

Set date and time
Run the Setup Utility. See "POST Error Codes" on page 2-3.
CMOS clock/battery (if less than 2.8 V dc)
System board

164 - Memory size error

"Memory"
Check SIMM installation and parity jumper settings. Run the Setup Utility. See "POST Error Codes" on page 2-3. See also "SIMM Configurations,Type 1" and "SIMM Configurations,Type 2" in the HMM.
SIMMs
I/O channel memory
System board

1XX errors not listed above

System board

20X - Memory error

"Memory"
SIMMs
I/O channel memory
System board

221 - Shadow RAM error

"Memory"
SIMMs
I/O channel memory
System board

225 - SIMM installed in wrong socket

Refer to "SIMM Configurations,Type 1" and "SIMM Configurations,Type 2" in the HMM for correct installation.

228 - External cache tag RAM
error

Optional cache tag address module

229 - External cache memory test error

"Memory"
Cache tag address module and RAM
System board

262 - DRAM parity configuration
error

"Memory"
Run the Setup Utility. See "POST Error Codes" on page 2-3.
SIMMs
System board

264 - External cache memory size error

"Memory"
Cache tag address module and RAM
System board

305 - System board
nonreplaceable fuse can be
blown by a defective keyboard,
keyboard cable, or mouse. If you
suspect one of these FRUs, replace it when you replace the system board.

"Keyboard"
Keyboard
Keyboard connection/cable
Mouse
System board

3XX - Keyboard error

"Keyboard"
Keyboard connection
Keyboard
System board

601 - Diskette drive controller error

System board

61X - Diskette drive test error

"Factory-Installed Drive Devices"
Diskette drive connection/cable
Diskette drive
System board

62X - Diskette drive test error

"Factory-Installed Drive Devices"
Reformat test diskette
Diskette drive connection/cable
Diskette drive
System board

662 - Diskette drive configuration
error

"Factory-Installed Drive Devices"
Diskette drive connection/cable
Diskette drive
Power supply
System board

7XX - Math coprocessor error

"Advanced Diagnostics Device Presence Test"
Upgrade coprocessor (Check Setup Utility and jumpers.)
System board

962 - Parallel port conflict

Test using a wrap plug while running Advanced Diagnostics.
"Advanced Diagnostics Device Presence Test"
Parallel port
Parallel adapter card
Riser card
System board

90X - Parallel port test error

Test using a wrap plug while running Advanced Diagnostics.
"Advanced Diagnostics Device Presence Test"
Parallel port
System board

1162 - Serial port conflict

Test using a wrap plug while running Advanced Diagnostics.
"Advanced Diagnostics Device Presence Test"
Serial adapter
Riser card
System board

11XX - Serial port test errors not
listed above

Test using a wrap plug while running Advanced Diagnostics.
"Advanced Diagnostics Device Presence Test"
Serial port
System board

On the system board:
1780/1790 - Hard Disk Drive 1

1781/1791 - Hard Disk Drive 2

1782/1792 - Hard Disk Drive 3 or
CD-ROM drive

1783/1793 - Hard Disk Drive 4 or
CD-ROM drive if Hard Disk Drive 3
installed

Hard disk drive connection/cable/jumpers
If an upgrade processor is installed, check
that the proper speed has been set (jumpers and Setup Utility). Speed should be a multiple of the original processor speed.
Hard disk drive size set correctly in Setup
Utility
Hard disk drive
System board

17XX - Hard disk drive error

All 17XX errors not listed above.

"Factory-Installed Drive Devices"
Hard disk drive jumpers
Hard disk drive connection/cable
Hard disk drive
System board
Power supply

2401 - Monitor changing colors

Monitor

2408 error

System board

2409 error

Monitor

2410 error

System board

24XX - Video/monitor error

"Monitor"
Optional video memory
System board
Monitor

5962 - CD-ROM configuration error (sound adapter card driver works correctly)

"Factory-Installed Drive Devices"
CD-ROM drive connections/cables/jumpers
CD-ROM drive
Power supply
System board

86XX - Pointing device error or mouse does not work

"Mouse"
Pointing device connection/cable
Pointing device
System board

101XX - Modem test error

Check switch settings/reseat card.
"FAX/Modem Adapter"
Modem adapter
Riser card
System board

Any other error codes

"Undetermined Problem"

Search Keywords

Document Category

Diagnostics, Error Messages

Date Created

30-09-96

Last Updated

08-02-99

Revision Date

28-01-2000

Brand

IBM Aptiva

Product Family

Aptiva

Machine Type

2144, 2168

Model

A10; A12; A14; A15; A40; A44; A45; A50; A51; A52; A90; A92; A94; 5R1; 6R3; 5R2; 5R3; 6R4; 5R4; 6R0; 5R6; 5R8; 5R9; 6R5; C45; 120; 121; 123; 131; 132; 133; 141; 142; 152; 154; 161; 162; 163; 171; 172; 182; L11; L15; L16; K25; K26; L33; K33; L43; K43; L35; K35; L45; K45; KU5; L55; K55; L65; K65; L66; K66; U11; U15; U16; U33; U43; U35; U45; U55; U65; U66; X17; X27; X37; X47; Y17; Y27.; Y37; Y47; Z17; Z27; Z37; Z47; S20; S50; S55; S65; S64; S74; S75; W37; W47; M30; M31; M35; M50; M51; M52; M63; 2R5; 3R4; 2R7; 2R6; 3R5; 2R8; 3R6; 4R1; 4R2; 4R7; 2R9; 3R3; 3R1; 4R8; 3R0; 3R7; 4R0; 4R9; 3R8; 3R9; 4R3; 5R5; M40; M41; M53; M54; M55; M56; M57; M58; M60; M61; M62; M70; M71; M72; M91; 900; 910; 911; 91W; 914; 921; 92W; 931; 93W; 932; 9W2; 934; 935; 937; 930; 941; 94W; 951; 95W; 964; 96W; Y10; Y20; Y30; Y40; Z10; Z20; Z30; Z40; X10; X20; X30; X40; W30; N30; N40; N41; N50; N51; N60; N61; N71; LL1; LL2; LL3; LL4; LL5; LL6; LB0; L10; L20; L30; L40; L50; L60; KB0; K10; K20; K30; K40; K50; K60; KU4; KU6; P30; 2R0; LS0; LP0; LS1; LSA; LSC; LS2; LSB; LS3; LSD; LP1; LPA; LPC; LP2; LPB; LPD; KP1; KPA; KPC; KPE; KP2; KPB; KPD; KU0; KU2; KU1; KU3; XP1; XP2; YP1; YP2; 70J; 71J

TypeModel

Retain Tip (if applicable)

Reverse Doclinks
and Admin Purposes

Symptoms, Messages, Error Codes, or Beeps	Action/FRU
No beeps, power supply running, no other symptoms.	System is working normally.
No system power, or fan not running.	"Power Supply" Power switch assembly Power supply System board
Processor speed seems slower.	"Memory" Cache memory System board
System unit does not turn off with power switch. (System unit must be unplugged from electrical outlet to completely turn off.)	"Power Supply" Power switch assembly System board
Machine works but fails to go into Rapid Resume mode when configuration is set with Standby mode enabled or Rapid Resume mode enabled.	Software application was fully activated before on/off switch was pushed. Try operating Rapid Resume from Microsoft Windows Program Manager panel.
When you try to enable or disable Rapid Resume, the Rapid Resume configuration screen is not available from the Setup Utility screen.	System board
Wake Up on Ring feature fails to power on system when enabled in Setup Utility.	"FAX/Modem Adapter" Modem Wake Up on Ring jumper connection/cable System board
Communication problem. Modem does not work properly.	"FAX/Modem Adapter" Modem connection/switch settings Modem Wake Up on Ring jumper connection/cable Riser card System board
FAX/voice modem has no sound output. (Data files are received normally; sound adapter card works correctly.)	Check sound adapter card and multiplexer software settings and FAX/voice modem sound cable to sound adapter card connections. FAX/voice modem sound cable FAX/voice modem card
FAX/voice modem does not receive data files.	"FAX/Modem Adapter" Modem connection/switch settings Modem Riser card System board
FAX/voice modem has no sound output. (Data files are received normally; sound adapter card does not produce sound or cannot be activated in software.)	"Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Advanced Diagnostics" . Sound adapter card Riser card System board
Diskette drive indicator LED remains on or does not light when drive is active.	Diskette drive connection/cable Diskette drive System board
Hard disk or power-on indicator LED does not light but machine functions normally otherwise.	Check J26 voltages with power on: J26 Hard Disk Pin Normal Running 1 +5 V dc 0 V dc 2 +5 V dc +5 V dc 3 +5 V dc +5 V dc 4 0 V dc 0 V dc Pins 1, 2 = Hard Disk Drive Pins 3, 4 = Power-on LED LED connection/cable assembly System board
No beep during POST but computer works correctly.	As a quick check for the speaker or beeper: 1. Power off the system unit. 2. Disconnect the speaker cable assembly, if present. 3. Place a jumper on the speaker connector, pins 1, 2. See "System Board Layout" Type 1" and "System Board Layout" Type 2" . 4. Power on the system unit. 5. Listen for a beep from the system board beeper. Speaker cable assembly (if you hear a beep) System board
Insert a Diskette message icon appears when a known good Advanced Diagnostics diskette is inserted in the 3.5-in. diskette drive.	Ensure the hard disk drive and diskette drive are not disabled in the startup sequence in the Setup Utility. Hard disk drive preloaded software Hard disk drive connection/cable/jumpers Diskette drive connection/cable Diskette drive System board
Program loads from the hard disk with a known-good diagnostics diskette in the first 3.5-inch diskette drive (and diskette drive is enabled in the Setup Utility).	"Factory-Installed Drive Devices" Diskette drive System board Power supply
A nonsystem disk or disk error message appears with a known-good Advanced Diagnostics diskette.	Diskette drive connection/cable Diskette drive System board
An Invalid Format - Bad Track error message appears when trying to format a known-good diskette.	Diskette drive connection/cable Diskette drive System board
System fails to load the Advanced Diagnostic diskette. System preloaded software works correctly.	Make sure the Setup Utility has the startup sequence set with Diskette enabled. "Factory-Installed Drive Devices" Diskette drive connection/cable Diskette drive System board
Incorrect memory size shown or repeated during POST.	"Memory"
Some or all keys on keyboard do not work.	"Keyboard" Keyboard Keyboard connection/cable System board
Real-time clock is inaccurate.	Time set incorrectly by user. CMOS clock/battery (if less than 2.8 V dc) System board
Cannot finish diagnostic test.	"Advanced Diagnostics Device Presence Test"
3.5-in. diskette drive or 5.25-in. diskette drive does not work.	"Factory-Installed Drive Devices" Diskette drive connection/cable Diskette drive System board
Blinking cursor only and machine not working normally.	"Factory-Installed Drive Devices" Diskette drive connection/cable Diskette drive System board
Serial or parallel port device failure (adapter port).	"Factory-Installed Drive Devices" Test using a wrap plug while running Advanced Diagnostics. Device Cable/connections Alternate adapter System board Riser card
Parallel port or serial port failure (system board port).	"Advanced Diagnostics Device Presence Test" Test using a wrap plug while running Advanced Diagnostics. Cable/connections System board
Monitor problem: ź Incorrect colors ź No high intensity ź Missing, broken, or incorrect characters ź Blank monitor (dark) ź Blank monitor (bright) ź Distorted image ź Unreadable monitor ź Other monitor problems	"Monitor" I/O monitor signal connection/cable Monitor System board
Intensity or color varies from left to right of characters and color bars.	"Monitor" System board
Other monitor problem not listed above (including blank or illegible monitor).	"Monitor" System board
Changing colors.	"Monitor"
Sound adapter card or factory-installed adapter card software gives a Microsoft Windows error message after POST configuration. Hardware problem occurred.	"Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Advanced Diagnostics" Sound or adapter card connection/cable Sound or adapter card jumper settings Sound or adapter card
Audio software program invoked but no sound comes out of speakers.	"Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Advanced Diagnostics" Sound adapter card connection/cable/jumpers Sound adapter card volume control Speakers Sound adapter card
Audio software program does not initiate in software but CD-ROM drive works normally.	"Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Advanced Diagnostics" Sound adapter card jumper settings Sound adapter card
CD-ROM drive LED came on and stayed on more than 20 seconds before shutting off. Software asks to install disc. Software displays a Reading CD error.	CD is not inserted properly. CD is damaged. CD has dirt or foreign material on it.
CD-ROM drive LED comes on when inserting a disc but no CD-ROM drive icon appears in the File Manager as Drive D.	"Factory-Installed Drive Devices" CD-ROM drive connections/cables/jumpers CD-ROM drive
CD-ROM drive LED does not come on when inserting a disc in the drive when the system is powered on and the CD-ROM drive power connector has the correct voltage.	"Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Advanced Diagnostics" CD-ROM drive
CD-ROM drive LED does not come on but CD-ROM drive works normally.	CD-ROM drive
CD-ROM drive does not load or eject when the system is powered on, the LED light is off, and the eject button is pressed and held.	"Factory-Installed Drive Devices" CD-ROM drive system connection/cable CD-ROM drive Power supply
CD-ROM drive does not read data files and no error codes or messages are displayed. Cannot read from Drive E. Retry loading CD message is displayed with disc loaded in CD-ROM drive. Sound adapter card works properly.	"Diagnostics for Factory-Installed Drive Devices Not Supported by Advanced Diagnostics" Check with a known good disc and correct level of software. CD-ROM drive
CD-ROM drive does not play an audio disc. Sound adapter card works properly. CD-ROM drive reads data files.	"Diagnostics for Factory-Installed Drive Devices Not Supported by Advanced Diagnostics" Audio cable on CD-ROM drive is not connected to sound adapter card. If music can be heard through headphones plugged into the sound adapter card jack, replace the CD-ROM drive.
Joystick does not respond at all.	1. Ensure the joystick is plugged completely into the joystick/MIDI adapter plug on the sound adapter card and secured with the screws on the adapter plug. 2. Verify that the software application used with the joystick has joystick support. 3. Ensure the joystick is enabled in the software application. This may require entering keystrokes or a configuration utility in the software application. If the above steps find no problem, see the "Joystick does not work correctly" symptom below.
Joystick does not work correctly (installation is correct,see above symptom).	1. Disable the joystick in the software application. 2. Enable the mouse as the input device in the software application. 3. If the mouse works in the software application, replace the joystick. If the symptom remains, replace the sound adapter card. 4. If the mouse does not work, check the software application troubleshooting information provided by the manufacturer.
Printer problems.	Refer to the service manual for the printer.
Any other problem.	"Undetermined Problem"

Symptoms, Messages, Error Codes, or Beeps	Action/FRU
No beep and: ź Blank or unreadable monitor ź Blinking cursor	"Power Supply"
Repeating short beeps	"Keyboard" Keyboard (sticking key) Keyboard connection/cable System board
One long beep, one short beep	"Memory" Refer to "SIMM Configurations, Type 1" and "SIMM Configurations,Type 2" in the HMM for correct installation. SIMM(s)
One long beep, two or three short beeps (Video POST error)	System board jumper settings. See "System Board Layout, Type 1" and "System Board Layout, Type 2" . Optional video memory System board
One long beep, three short beeps, one long beep	"Memory" Refer to "SIMM Configurations,Type 1" and "SIMM Configurations,Type 2" in the HMM for correct installation. SIMM(s)
Two short beeps and: ź Blank or unreadable monitor ź Distorted monitor image	CMOS clock/battery (if less than 2.8 V dc, or removed from system unit for some time, or with no AC power to system unit) Monitor I/O monitor signal connection/cable System board
Any other beeps	"Undetermined Problem" .

Symptoms, Messages, Error Codes, or Beeps	Action/FRU
10X - System board error or continuous beep	System board
110 - System board parity error	"Memory" Set memory installed in Setup Utility for non-parity SIMMs; check parity jumper setting. See "System Board Layout,Type 1" and "System Board Layout, Type 2" . SIMMs System board
111 - I/O channel parity error	"Memory" I/O channel memory Riser card System board
114 - External ROM checksum error	"Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter Cards Not Supported by Advanced Diagnostics" Adapter card Riser card System board
12X - Processor error	Run the Setup Utility. See "POST Error Codes" on page 2-3. Processor System board
13X - System board error	Run the Setup Utility. See "POST Error Codes" on page 2-3. Processor System board
161 - Low CMOS battery	CMOS clock/battery (if less than 2.8 V dc) Run the Setup Utility. See "POST Error Codes" on page 2-3. System board
162 - CMOS RAM error	CMOS clock/battery (if less than 2.8 V dc) Run the Setup Utility. See "POST Error Codes" on page 2-3. System board
163 - Real-time clock error	Set date and time Run the Setup Utility. See "POST Error Codes" on page 2-3. CMOS clock/battery (if less than 2.8 V dc) System board
164 - Memory size error	"Memory" Check SIMM installation and parity jumper settings. Run the Setup Utility. See "POST Error Codes" on page 2-3. See also "SIMM Configurations,Type 1" and "SIMM Configurations,Type 2" in the HMM. SIMMs I/O channel memory System board
1XX errors not listed above	System board
20X - Memory error	"Memory" SIMMs I/O channel memory System board
221 - Shadow RAM error	"Memory" SIMMs I/O channel memory System board
225 - SIMM installed in wrong socket	Refer to "SIMM Configurations,Type 1" and "SIMM Configurations,Type 2" in the HMM for correct installation.
228 - External cache tag RAM error	Optional cache tag address module
229 - External cache memory test error	"Memory" Cache tag address module and RAM System board
262 - DRAM parity configuration error	"Memory" Run the Setup Utility. See "POST Error Codes" on page 2-3. SIMMs System board
264 - External cache memory size error	"Memory" Cache tag address module and RAM System board
305 - System board nonreplaceable fuse can be blown by a defective keyboard, keyboard cable, or mouse. If you suspect one of these FRUs, replace it when you replace the system board.	"Keyboard" Keyboard Keyboard connection/cable Mouse System board
3XX - Keyboard error	"Keyboard" Keyboard connection Keyboard System board
601 - Diskette drive controller error	System board
61X - Diskette drive test error	"Factory-Installed Drive Devices" Diskette drive connection/cable Diskette drive System board
62X - Diskette drive test error	"Factory-Installed Drive Devices" Reformat test diskette Diskette drive connection/cable Diskette drive System board
662 - Diskette drive configuration error	"Factory-Installed Drive Devices" Diskette drive connection/cable Diskette drive Power supply System board
7XX - Math coprocessor error	"Advanced Diagnostics Device Presence Test" Upgrade coprocessor (Check Setup Utility and jumpers.) System board
962 - Parallel port conflict	Test using a wrap plug while running Advanced Diagnostics. "Advanced Diagnostics Device Presence Test" Parallel port Parallel adapter card Riser card System board
90X - Parallel port test error	Test using a wrap plug while running Advanced Diagnostics. "Advanced Diagnostics Device Presence Test" Parallel port System board
1162 - Serial port conflict	Test using a wrap plug while running Advanced Diagnostics. "Advanced Diagnostics Device Presence Test" Serial adapter Riser card System board
11XX - Serial port test errors not listed above	Test using a wrap plug while running Advanced Diagnostics. "Advanced Diagnostics Device Presence Test" Serial port System board
On the system board: 1780/1790 - Hard Disk Drive 1 1781/1791 - Hard Disk Drive 2 1782/1792 - Hard Disk Drive 3 or CD-ROM drive 1783/1793 - Hard Disk Drive 4 or CD-ROM drive if Hard Disk Drive 3 installed	Hard disk drive connection/cable/jumpers If an upgrade processor is installed, check that the proper speed has been set (jumpers and Setup Utility). Speed should be a multiple of the original processor speed. Hard disk drive size set correctly in Setup Utility Hard disk drive System board
17XX - Hard disk drive error All 17XX errors not listed above.	"Factory-Installed Drive Devices" Hard disk drive jumpers Hard disk drive connection/cable Hard disk drive System board Power supply
2401 - Monitor changing colors	Monitor
2408 error	System board
2409 error	Monitor
2410 error	System board
24XX - Video/monitor error	"Monitor" Optional video memory System board Monitor
5962 - CD-ROM configuration error (sound adapter card driver works correctly)	"Factory-Installed Drive Devices" CD-ROM drive connections/cables/jumpers CD-ROM drive Power supply System board
86XX - Pointing device error or mouse does not work	"Mouse" Pointing device connection/cable Pointing device System board
101XX - Modem test error	Check switch settings/reseat card. "FAX/Modem Adapter" Modem adapter Riser card System board
Any other error codes	"Undetermined Problem"

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	Document Category	Diagnostics, Error Messages
	Date Created	30-09-96
	Last Updated	08-02-99
	Revision Date	28-01-2000
	Brand	IBM Aptiva
	Product Family	Aptiva
	Machine Type	2144, 2168
	Model	A10; A12; A14; A15; A40; A44; A45; A50; A51; A52; A90; A92; A94; 5R1; 6R3; 5R2; 5R3; 6R4; 5R4; 6R0; 5R6; 5R8; 5R9; 6R5; C45; 120; 121; 123; 131; 132; 133; 141; 142; 152; 154; 161; 162; 163; 171; 172; 182; L11; L15; L16; K25; K26; L33; K33; L43; K43; L35; K35; L45; K45; KU5; L55; K55; L65; K65; L66; K66; U11; U15; U16; U33; U43; U35; U45; U55; U65; U66; X17; X27; X37; X47; Y17; Y27.; Y37; Y47; Z17; Z27; Z37; Z47; S20; S50; S55; S65; S64; S74; S75; W37; W47; M30; M31; M35; M50; M51; M52; M63; 2R5; 3R4; 2R7; 2R6; 3R5; 2R8; 3R6; 4R1; 4R2; 4R7; 2R9; 3R3; 3R1; 4R8; 3R0; 3R7; 4R0; 4R9; 3R8; 3R9; 4R3; 5R5; M40; M41; M53; M54; M55; M56; M57; M58; M60; M61; M62; M70; M71; M72; M91; 900; 910; 911; 91W; 914; 921; 92W; 931; 93W; 932; 9W2; 934; 935; 937; 930; 941; 94W; 951; 95W; 964; 96W; Y10; Y20; Y30; Y40; Z10; Z20; Z30; Z40; X10; X20; X30; X40; W30; N30; N40; N41; N50; N51; N60; N61; N71; LL1; LL2; LL3; LL4; LL5; LL6; LB0; L10; L20; L30; L40; L50; L60; KB0; K10; K20; K30; K40; K50; K60; KU4; KU6; P30; 2R0; LS0; LP0; LS1; LSA; LSC; LS2; LSB; LS3; LSD; LP1; LPA; LPC; LP2; LPB; LPD; KP1; KPA; KPC; KPE; KP2; KPB; KPD; KU0; KU2; KU1; KU3; XP1; XP2; YP1; YP2; 70J; 71J
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