Aptiva - 2144/2168 (SL-F/H/I) Diagnostics - Factory-installed drive devices

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Service Hints & Tips

Document ID: DETR-3TAQSY

Aptiva - 2144/2168 (SL-F/H/I) Diagnostics - Factory-installed drive devices

Applicable to: World-Wide

Factory-Installed Drive Devices:
Use this check procedure to test any factory-installed drives.

Attention:
The customer may have customized settings in the Setup Utility (other than default settings) on the computer you are servicing.Running the Setup Utility might alter those settings. Note the current settings and verify that the customer settings are in place when service is complete.

Note:
If you cannot access the hard disk drive or load a diskette from drive A, make sure the Setup Utility has the startup sequence set with Hard Disk and Diskette enabled.

Insert the Advanced Diagnostics diskette in drive A. Refer to Step 006 for test instructions.

If the number of diskette drives shown in the Installed Devices list is not correct:
1. Check the installation of the drive ribbon cable to the system board.
2. Check the voltages to the diskette drive with the power on (see 'Power Supply').
3. Try to correct the drive setting in the Setup Utility.
4. Run the ¨Advanced Diagnostics Device Presence Test´.

If you can correct the Installed Devices list, but cannot complete the Advanced Diagnostics test for that device, replace FRUs, in the following order, until the problem goes away:
1. Diskette drive cable (if continuity check fails)
2. Diskette drive
3. System board

If the number of hard disk drives or CD-ROM drives shown in the Installed Devices list is not correct:
1. Check the installation of the drive ribbon cable to the system board. Be sure that Hard Disk Drive 1 and Hard Disk Drive 2 in the Setup Utility are connected to the primary hard disk drive connector.
2. Check the hard disk drive jumper settings (see 'Parts/Test Point Locations').
3. Check the voltages to the disk drive power connectors with the power on (see 'Power Supply').
4. Try to correct the drive setting in the Setup Utility.
5. Run the ¨Advanced Diagnostics Device Presence Test´ on for hard disk drives. For factory-installed CD-ROM drives, go to ¨Diagnostics for Factory-Installed Drive Devices Not Supported by Advanced Diagnostics´.
6. Restart the system and check the Setup Utility.
7. In the Setup Utility, check that the correct drive size is set for the flagged drive shown in the Installed Devices list.

- If any drive is flagged as Not Installed , check the connector and cable for that drive.
- If the first drive is flagged as Not Installed , replace the primary drive.
- If all drives are flagged as Not Installed , replace the primary drive.
- If any drive (other than the first drive) is flagged as Not
Installed , replace that drive.

If the problem remains, check the continuity on the drive cable and replace the cable if necessary. If that does not fix the problem, replace the system board.

8. If an upgrade processor is installed, make sure that the processor speed shown is correct.

Note:
The CD-ROM must be the last device installed and jumpers set correctly to be listed in the Setup Utility. See 'Hard Disk Drive Jumper Settings' for factory-installed drive device jumper settings.

Also ensure the CD-ROM cable is attached to the secondary drive connector. If any other adapter or device is flagged as Not Installed , run the Setup program.

Check to see if any adapter or device is set to a conflicting address with any other adapter or device. Also be sure that any adapter or device missing from the list is not set to Disabled.

Note:
If you cannot add a missing adapter or device to the list, the diagnostic code for the missing adapter or device is not on the diagnostic diskette. Run the diagnostics provided with that device.

Search Keywords

Hint Category

Diagnostics, Diskette Drives, Hard Drives, CD-ROM Drives

Date Created

01-10-96

Last Updated

12-02-99

Revision Date

12-02-2000

Brand

IBM Aptiva

Product Family

Aptiva

Machine Type

2144, 2168

Model

A10; A12; A14; A15; A40; A44; A45; A50; A51; A52; A90; A92; A94; 5R1; 6R3; 5R2; 5R3; 6R4; 5R4; 6R0; 5R6; 5R8; 5R9; 6R5; C45; 120; 121; 123; 131; 132; 133; 141; 142; 152; 154; 161; 162; 163; 171; 172; 182; L11; L15; L16; K25; K26; L33; K33; L43; K43; L35; K35; L45; K45; KU5; L55; K55; L65; K65; L66; K66; U11; U15; U16; U33; U43; U35; U45; U55; U65; U66; X17; X27; X37; X47; Y17; Y27. Y37; Y47; Z17; Z27; Z37; Z47; S20; S50; S55; S65; S64; S74; S75; W37; W47; M30; M31; M35; M50; M51; M52; M63; 2R5; 3R4; 2R7; 2R6; 3R5; 2R8; 3R6; 4R1; 4R2; 4R7; 2R9; 3R3; 3R1; 4R8; 3R0; 3R7; 4R0; 4R9; 3R8; 3R9; 4R3; 5R5; M40; M41; M53; M54; M55; M56; M57; M58; M60; M61; M62; M70; M71; M72; M91; 900; 910; 911; 91W; 914; 921; 92W; 931; 93W; 932; 9W2; 934; 935; 937; 930; 941; 94W; 951; 95W; 964; 96W; Y10; Y20; Y30; Y40; Z10; Z20; Z30; Z40; X10; X20; X30; X40; W30; N30; N40; N41; N50; N51; N60; N61; N71; LL1; LL2; LL3; LL4; LL5; LL6; LB0; L10; L20; L30; L40; L50; L60; KB0; K10; K20; K30; K40; K50; K60; KU4; KU6; P30; 2R0; LS0; LP0; LS1; LSA; LSC; LS2; LSB; LS3; LSD; LP1; LPA; LPC; LP2; LPB; LPD; KP1; KPA; KPC; KPE; KP2; KPB; KPD; KU0; KU2; KU1; KU3; XP1; XP2; YP1; YP2; 70J; 71J

TypeModel

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	Search Keywords
	Hint Category	Diagnostics, Diskette Drives, Hard Drives, CD-ROM Drives
	Date Created	01-10-96
	Last Updated	12-02-99
	Revision Date	12-02-2000
	Brand	IBM Aptiva
	Product Family	Aptiva
	Machine Type	2144, 2168
	Model	A10; A12; A14; A15; A40; A44; A45; A50; A51; A52; A90; A92; A94; 5R1; 6R3; 5R2; 5R3; 6R4; 5R4; 6R0; 5R6; 5R8; 5R9; 6R5; C45; 120; 121; 123; 131; 132; 133; 141; 142; 152; 154; 161; 162; 163; 171; 172; 182; L11; L15; L16; K25; K26; L33; K33; L43; K43; L35; K35; L45; K45; KU5; L55; K55; L65; K65; L66; K66; U11; U15; U16; U33; U43; U35; U45; U55; U65; U66; X17; X27; X37; X47; Y17; Y27. Y37; Y47; Z17; Z27; Z37; Z47; S20; S50; S55; S65; S64; S74; S75; W37; W47; M30; M31; M35; M50; M51; M52; M63; 2R5; 3R4; 2R7; 2R6; 3R5; 2R8; 3R6; 4R1; 4R2; 4R7; 2R9; 3R3; 3R1; 4R8; 3R0; 3R7; 4R0; 4R9; 3R8; 3R9; 4R3; 5R5; M40; M41; M53; M54; M55; M56; M57; M58; M60; M61; M62; M70; M71; M72; M91; 900; 910; 911; 91W; 914; 921; 92W; 931; 93W; 932; 9W2; 934; 935; 937; 930; 941; 94W; 951; 95W; 964; 96W; Y10; Y20; Y30; Y40; Z10; Z20; Z30; Z40; X10; X20; X30; X40; W30; N30; N40; N41; N50; N51; N60; N61; N71; LL1; LL2; LL3; LL4; LL5; LL6; LB0; L10; L20; L30; L40; L50; L60; KB0; K10; K20; K30; K40; K50; K60; KU4; KU6; P30; 2R0; LS0; LP0; LS1; LSA; LSC; LS2; LSB; LS3; LSD; LP1; LPA; LPC; LP2; LPB; LPD; KP1; KPA; KPC; KPE; KP2; KPB; KPD; KU0; KU2; KU1; KU3; XP1; XP2; YP1; YP2; 70J; 71J
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes