NETFINITY 3500: OS/2 TRAPS DURING INSTALLATION


Subject: NETFINITY 3500: OS/2 TRAPS DURING INSTALLATION
New Netfinity server RETAIN Tip: 

    Record number:       H201068
    Device:              D/T8644
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:
    Date created:        O99/09/21
    Date last altered:   A99/09/21
    Owning B.U.:         USA


Abstract: NETFINITY 3500: OS/2 TRAPS DURING INSTALLATION


TEXT:

Netfinity 3500: OS/2 Traps during installation.


SYMPTOMS:


Scenario 1: 

Installation of OS/2 using ServerGuide version 4.0.2 or higher.

Scenario 2: 

Installation of OS/2 using the installation instructions
provided on the web for the Netfinity 3500.


PROBLEM ISOLATION AIDS:


WORKAROUND:

Boot to the Netfinity 3500 SCSI Initialization Utility V.1.02, (P/N 33L3959A).

Utility directions:

  1.  Boot from this diskette.
  2.  At DOS prompt type "zero".
  3.  When Prompted to choose port, enter "0" for the appropriate port.
  4.  After "A" prompt returns to screen, remove diskette and reboot system.


The file is available from the following URL:

ftp://f3.pc.ibm.com/pub/private/server_hidden

USERID: SERVER
PASSWORD: HIDDEN

NOTE: This utility is not to be distributed to customers or utilized for any other purpose than to address the symptoms described in this TIP.


DETAILS:

Some Planar FRUs are escaping to the field without the proper initialization of the on-board Adaptec EEPROM.
The result of not initializing the EEPROM is that the EEPROM will have incorrect bit assignments and the Adaptec driver will read that portion of the EEPROM and read the incorrect bit assignments, causing the system to hang during OS2 install or load.
The utility mentioned above will ensure the proper initialization of the EEPROM, thus allowing the systems BIOS to assign the proper values to the specific portion of the EEPROM.


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