AMD ETHERNET NT DRIVER V4.10 GENERATES WARNING IN EVENT LOG

Subject: AMD ETHERNET NT DRIVER V4.10 GENERATES WARNING IN EVENT LOG
New Netfinity server RETAIN Tip: 

    Record number:       H201069
    Device:              D/T8662
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:
    Date created:        O99/09/29
    Date last altered:   A99/12/17
    Owning B.U.:         USA


Abstract: AMD ETHERNET NT DRIVER V4.10 GENERATES WARNING IN EVENT LOG

SYMPTOM:

Warning message from NT operating system at startup time that at least one service had an error.
The NT event log will show the following message:

"The PCnet DMI service depends on the following non-existent service: WIN32SL"

PROBLEM ISOLATION AIDS:

•  The system is any of the following IBM Netfinity servers:

          a Netfinity 5600 server, Type 8664, any Model.
          a Netfinity 5500-M20 server, Type 8662, any Model.
          a Netfinity 5500-M10 server, Type 8661, any Model.
          a Netfinity 5500 server, Type 8660, any Model.
          a Netfinity 5100R server, Type 8656, any Model.
          a Netfinity 5000 server, Type 8659, any Model.
   

•  The system is any of the following IBM PC Servers:

          a PC Server 330, Type 8640, any Model.
          a PC Server 325, Type 8639, any Model.
   

•  The system is configured with any number of Processors.
•  The behavior will occur on any system configured with the following option(s):

          IBM Netfinity 10/100 Fault Tolerant Adapter,
          Option P/N 08L3341, FRU P/N 25L4837 or P/N 31L4180.
   

•  The system's Diagnostics Pass.
•  The following NOS is affected:

          Microsoft Windows NT, version 4.0 with any
          Service Pack applied.
   

•  The AMD Device Driver for the IBM Netfinity 10/100 Fault Tolerant Adapter is affected.
•  The system has the described symptom.

FIX:

The problem is fixed in version 4.12 of the AMD device driver.
This driver is available from the 2.08 diskette (or later) image The IBM Netfinity 10/100 Fault Tolerant Adapter Device Driver Diskette, Version 2.08, (09n7401.exe) is available from the following URL:

http://www.pc.ibm.com/searchfiles.html
search on "09n7401"

The corresponding text file (09n7401.txt) is viewable on-line and may be printed.

To create the update diskette; the downloaded file (09n7401.exe) is a self-extracting executable file that will prompt for a diskette.
Follow instructions on the display to create the diskette.

WORKAROUND:

To prevent the warning messages, change the startup mode of the PCNET service from "automatic" to "manual".
This can be done by selecting 'Control Panel', then 'Services', then selecting the PCNET service, pressing the 'Startup...' button and making the appropriate change.

Note: The warning message can also be prevented by installing the Windows DMI service layer.

DETAILS:

In Windows NT, the startup mode of the AMD adapter's DMI service (PCNET) defaults to "automatic".

The PCNET service will try to register with the Windows operating system DMI service layer code.
If the Windows DMI service layer code is not loaded on the machine, this will result in a warning message and an entry in the NT Event Viewer.

This will not cause any operational problems as the PCNET service is not required for normal adapter operation.
The PCNET service is used for Hot Swap operations.

Note: This problem only occurs with version 4.10 of the NT driver.

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