NETWARE VOLUMES RANDOMLY DISMOUNT ON 9GB AND 18GB HDD

Subject: NETWARE VOLUMES RANDOMLY DISMOUNT ON 9GB AND 18GB HDD
Updated Netfinity server RETAIN Tip: 

    Record number:       H097076
    Device:              D/T8476
    Model:               M
    Hit count:           UHC00001
    Success count:       USC0000
    Publication code:    PC50
    Tip key:
    Date created:        O99/09/28
    Date last altered:   A99/12/01
    Owning B.U.:         USA


Abstract: NETWARE VOLUMES RANDOMLY DISMOUNT ON 9GB AND 18GB HDD

SYMPTOM:

During normal system operation, the following error message occurs:

       FILESYS-5.2-189  nmID=A0007
       Error occurs during writing to FAT table for the
       volume PUER401/SYS.
       FILESYS-5.2-190  nmID=A0008
       Error occurs during writing to the directory
       on PUER401/SYS.

Note: 'No volumes are mounted' is displayed when 'volumes' command used.

PROBLEM ISOLATION AIDS:

•  The system is any of the following IBM Netfinity servers:

          a Netfinity 3500 server, Type 8644, any Model.
          a Netfinity 3000 server, Type 8476, any Model.
          a Netfinity 1000 server, Type 8477, any Model.
   

•  The system is configured with the following option(s):

          18.2GB Wide Ultra SCSI SL HDD, Option P/N 02K0478,
          FRU P/N 36L8649.
          9.1GB Wide Ultra SCSI SL HDD, Option P/N 02K0477,
          FRU P/N 36L8648.
   

•  The Firmware level affected is:

          S910
   

•  The system is configured with Novell NetWare version 5.0 with Service Pack 2 applied.
•  The system has the described symptom.

FIX:

1.  Apply the IBM Drive Update Program to the HDD(s) by flashing with new microcode.

    The four (4) IBM Drive Update Program image files are available from the following URL:

   http://www.pc.ibm.com/searchfiles.html
     search on "IBM Drive Update Program"

    The corresponding text files are viewable online and may be printed.

   Note: When the program is started, it may find other hard files in the
    system that it can upgrade. It is recommended that these also be upgraded.

    To create the update diskettes; downloaded the four (4) ".exe" files listed after
    searching on IBM Drive Update Program.
    These files are self-extracting executable files that will prompt for diskettes.
    Follow instructions on the display to create the diskettes.

2.  Boot system with the diskette built from the neptsab0.emt image.
3.  Select option 2 - Adaptec PWS ASPI Driver

   Note: The Monitor will display that ASPI driver was installed successfully.

4.  At DOS prompt, type NEPCODE then press the 'Enter' key.

   Note: The program will locate attached drives through the adapter and
    download the SAB0 code to each HDD.

    Program will terminate when finished and indicate how many drives found and how many were updated.

DETAILS:

Symptoms occur when downlevel firmware is on the Hard Drive.
Resolved by installing latest firmware on the Hard Drive.

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