DO NOT USE OS/2 VIDEO DRIVERS ON S3 VIDEO DRIVER CD


Subject: DO NOT USE OS/2 VIDEO DRIVERS ON S3 VIDEO DRIVER CD
New Netfinity server RETAIN Tip: 

    Record number:       H167342
    Device:              D/T8655
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:             003
    Date created:        O99/08/17
    Date last altered:   A99/09/28
    Owning B.U.:         USA


Abstract: DO NOT USE OS/2 VIDEO DRIVERS ON S3 VIDEO DRIVER CD


TEXT:

Do not use OS/2 Video Drivers on S3 Video Driver CD.


SYMPTOMS:

The system will hang with a TRAP 3 or TRAP E error, while using video intensive applications such as Mahjongg or Klondike Solitaire, or by trying to use one of the color palettes to change the background color of a window.

Isolated hang problems result from using this OS/2 Video Device Driver. (Version 6.10.10).


PROBLEM ISOLATION AIDS:


FIX:

There is no fix for the CD. Please see workaround.


WORKAROUND:

The OS/2 Video Device Driver (6.10.12) that appears on the ServerGuide CD, version 5.01, CAN be used.

The proper Video Driver for OS/2 is also available from the IBM Netfinity Support Website at the following URL:

http://www.ibm.com/netfinity
click on Support on the left side,
choose 3500 M10 in the scroll box,
select Downloadable Files,
select Video.

Note: The driver is located at the bottom of the page with the name "Netfinity 3500 M10 - S3 Video Device Driver for OS/2, Version 6.10.12".

For more information on installing OS/2, refer to the same website as above except choose Software Information instead of Downloadable files.
There will be detailed instructions under a link named Netfinity 3500 M10 - Installing OS/2 Warp Server SMP v4.0.


DETAILS:

A down-level video driver for OS/2 was placed on the CD included with the system, entitled
"Netfinity 3500 M10 S3 Video Device Drivers for Windows NT 4.0 and OS/2" (Version 1.00).


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