SERVICES FAILED TO START INSTALLING NT 4.0 USING SERVERGUIDE

Subject: SERVICES FAILED TO START INSTALLING NT 4.0 USING SERVERGUIDE
New Netfinity server RETAIN Tip: 

    Record number:       H024933
    Device:              D/T8477
    Model:               M
    Hit count:           UHC00000
    Success count:       USC0000
    Publication code:    PC50
    Tip key:             002
    Date created:        O99/08/19
    Date last altered:   A99/08/19
    Owning B.U.:         USA


Abstract: SERVICES FAILED TO START INSTALLING NT 4.0 USING SERVERGUIDE

TEXT:

Services failed to start installing NT 4.0 using ServerGuide.

SYMPTOMS:

The following errors will show up at the end of the installation of NT 4.0 in the Event Viewer:

•  Event ID: 7000, Source: Service Control Manager,

    Type: Error, Category: None
    Description: The I2C service failed to start due
    to the following error: The system cannot find the
    file specified.

•  Event ID: 7000, Source: Service Control Manager,

    Type: Error, Category: None
    Description: The LM78 service failed to start due
    to the following error: The system cannot find the
    file specified.

•  Event ID: 7000, Source: Service Control Manager,

    Type: Error, Category: None
    Description: The PMEM service failed to start due
    to the following error: The system cannot find the
    file specified.

PROBLEM ISOLATION AIDS:

•  The system is a Netfinity 1000 server, Type 8477, any Model.
•  The system is configured with ServerGuide 4.1.2.
•  The system is configured with one of the following:

    NT 4.0 Server
    NT 4.0 Server Enterprise Edition

FIX:

This will be fixed in ServerGuide 5.0.

WORKAROUND:

1.  Copy all the files located in C:\%PROGRAMD% directory to C:\WINNT\SYSTEM32\DRIVERS.
2.  Re-boot the system.

DETAILS:

When the I2C, LM78 and PMEM services are installed by ServerGuide 4.1.2 the registry is modified to look for the drivers required by each service into the C:\WINNT\SYSTEM32\DRIVERS directory but the drivers are not there, they were copied into the C:\%PROGRAMD% instead.

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