NETFINITY 3500: CAN NOT EXECUTE OS/2 MEMORY DUMP

Subject: NETFINITY 3500: CAN NOT EXECUTE OS/2 MEMORY DUMP
New Netfinity server RETAIN Tip:

Record number: H166818 Device: D/T8644 Model: M Hit count: UHC00000 Success count: USC0000 Publication code: PC50 Tip key: Date created: O99/01/28 Date last altered: A99/06/29 Owning B.U.: USA

Abstract: NETFINITY 3500: CAN NOT EXECUTE OS/2 MEMORY DUMP

SYMPTOM:

System hangs (halts in process) after initiating OS/2 memory dump.

PROBLEM ISOLATION AIDS:

The system is any of the following IBM servers:
a Netfinity 7000-M10 server, Type 8680, any Model.
a Netfinity 5000 server, Type 8659, any Model.
a Netfinity 3500 server, Type 8644, any Model.
The 1.31 and above Firmware for the 7895 Adaptec On-Board SCSI Controller is affected.
The system is configured with OS/2 Warp Server SMP versions 3 or 4.
OS/2 has FixPack 35 or lower applied.

FIX:

Directions for Netfinity 7000-M10 and Netfinity 5000:
Download and install 00N8689.exe "7800 Family Manager Diskette (OS/2 Warp Server 4.0 SMP, Windows NT 4.0 & 3.51, Windows 95, NetWare 3.1x & 4x) version 3.01 I37" or greater.

It will be available from the following URL:

http://www.pc.ibm.com/searchfiles.html
search on "00N8689"

This driver must be utilized in conjunction with FixPak 38 for the fix to apply.

Directions for Netfinity 3500:

Download and install 00N8610.exe, "7800 Family Manager Diskette (OS/2 Warp Server 4.0 SMP, Windows NT 3.51 & 4.0, Windows 95, NetWare 3.1x & 4x) version 2.11 I37" or greater.

It will be available from the following URL:

http://www.pc.ibm.com/searchfiles.html
search on "00N8610"

This driver must be utilized in conjunction with FixPak 38 for the fix to apply.

Note: For directions on executing memory dump type "help trap dump" at OS/2 command prompt.

WORKAROUND:

Obtain memory dump by executing a process dump, which can be executed by performing the following (example):

ensure following line is in config.sys:
trapdump=r0,d:,pd
from command line type
procdump on /l:d:
procdump set /d:paddr(all)

NOTES:

The statement, "trapdump=r0,d:,pd", in the config.sys causes the system to attempt a process dump.
The first procdump statement specifies drive to dump to; in this case d drive.
No special labels are required for the partition. (ensure there is sufficient space on partition).
The second statement specifies that all the address space for all the processes loaded.

For detailed directions on setting and executing a process dump, refer to the readme.dbg file located in FixPack 35 or higher.

TRADEMARKS:

Other company, product and service names may be the trademarks or service marks of others.

Back to

Please see the LEGAL - Trademark notice.
Feel free - send a for any BUG on this page found - Thank you.