HANGS ON WINDOWS NT 4.0 AND TERMINAL SERVER 4.0

Subject: HANGS ON WINDOWS NT 4.0 AND TERMINAL SERVER 4.0
New Netfinity server RETAIN Tip:

Record number: H166162 Device: D/T8680 Model: M Hit count: UHC00000 Success count: USC0000 Publication code: PC50 Tip key: Date created: O99/03/26 Date last altered: A99/03/26 Owning B.U.: USA

Abstract: HANGS ON WINDOWS NT 4.0 AND TERMINAL SERVER 4.0

SYMPTOM:

Black screen with Windows NT Server 4.0 and the IBM S3 video driver.

Note: If system encounters a blue screen problem, the S3 video driver hangs before the text based blue screen is displayed.

Black screen during the login process with Windows NT Terminal Server 4.0 and the IBM S3 video driver.

PROBLEM ISOLATION AIDS:

The system is any of the following IBM servers:

a Netfinity 7000-M10 server, Type 8680, any Model. a Netfinity 7000 server, Type 8651, any Model. a Netfinity 5500-M20 server, Type 8662, any Model. a Netfinity 5500-M10 server, Type 8661, any Model. a Netfinity 5500 server, Type 8660, any Model. a Netfinity 5000 server, Type 8659, any Model.

The system is configured with one of the following:

Windows NT server 4.0 Windows NT Terminal server 4.0 (Note: These are affected with or without any service pack applied.)

The S3 Video Device Driver for the On-board Video Adapter is affected.

FIX:

This behavior is fixed in version 3.24.16 of the video driver.
The target date for the release is scheduled for: April 1999.
It will be available from the following URL:

http://www.pc.ibm.com/searchfiles.html
search on 'S3 video'

WORKAROUND:

Use the standard VGA driver that ships with Windows NT or Windows Terminal Server.

TRADEMARKS:

Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries.

Other company, product and service names may be the trademarks or service marks of others.

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