NETFINITY 7000: DIAGNOSTICS REPORT FALSE ERRORS

Subject: NETFINITY 7000: DIAGNOSTICS REPORT FALSE ERRORS
Updated Netfinity server RETAIN Tip: 

    Record number:       H166164
    Device:              D/T8651
    Model:               M
    Hit count:           UHC00005
    Success count:       USC0000
    Publication code:    PC50
    Tip key:
    Date created:        O99/03/25
    Date last altered:   A99/06/02
    Owning B.U.:         USA


Abstract: NETFINITY 7000: DIAGNOSTICS REPORT FALSE ERRORS

SYMPTOM:

Netfinity 7000 reports errors while running diagnostics using the Netfinity 7000 System CD.

PROBLEM ISOLATION AIDS:

•  The system is a Netfinity 7000 server, Type 8651, any Model.
•  The system's Diagnostics Fail when using the Netfinity 7000 System CD.

FIX:

When running diagnostics with the Netfinity 7000 System CD, the first thing the user should do is choose "Configuration" from the main headings. Then choose "Self-configure test menu", this will allow the diagnostics to scan all devices in the system and list them for the user to accept. This will make sure that only tests are run which are relevant to the system configuration. Otherwise, the user may see false errors reported for various reasons due to the default diagnostic settings (e.g. Video Memory, Processor Cache Size, and Number of Processors, etc.).

DETAILS:

Netfinity 7000 Diagnostics on the Netfinity 7000 System CD may have some default settings which will cause errors when running diagnostics if the system configuration is different than expected.
When "Self-configure tests" is chosen, diagnostics will scan the system to detect all installed parts which will allow diagnostics to run the proper tests.
If this is not done, then false errors may be reported by diagnostics.

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