FDD ERROR OCCURS IF BOTH SERVERAID & ADAPTEC INSTALLED

Subject: FLOPPY DRIVE ERROR: IF BOTH SERVERAID & ADAPTEC INSTALLED
Updated Netfinity server RETAIN Tip:

Record number: H165853 Device: D/T8660 Model: M Hit count: UHC00026 Success count: USC0000 Publication code: PC50 Tip key: Date created: O99/01/28 Date last altered: A99/03/24 Owning B.U.: USA

Abstract: FLOPPY DRIVE ERROR: IF BOTH SERVERAID & ADAPTEC INSTALLED

SYMPTOM:

During POST the error 602 invalid diskette boot record displays.
In configuration/setup (F1) the diskette drive is listed as NONE or NOT INSTALLED.
Cannot boot from floppy diskette.

PROBLEM ISOLATION AIDS:

The system is any of the following IBM servers:

a Netfinity 7000-M10 server, Type 8680, any Model. a Netfinity 7000 server, Type 8651, any Model. a Netfinity 5500-M10 server, Type 8661, any Model. a Netfinity 5500 server, Type 8660, any Model. a Netfinity 5000 server, Type 8659, any Model. a Netfinity 3500 server, Type 8644, any Model. a Netfinity 3000 server, Type 8476, any Model. a PC Server 330, Type 8640, any Model. a PC Server 325, Type 8639, any Model. a PC Server 310, Type 8639, any Model.

The system is configured with the following options:

a Planar with On-Board ServeRAID
a PC ServeRAID SCSI Adapter, Option P/N 70G8489
a ServeRAID II Ultra SCSI Adapter, Option P/N 76H3584
a Netfinity ServeRAID-3H Ultra2 SCSI Adapter, Option P/N 01K720
a Netfinity ServeRAID-3L Ultra2 SCSI Adapter, Option P/N 01K736

-= AND =-

a Planar with On-Board PCI SCSI
a PCI Fast/Wide Ultra SCSI Adapter, Option P/N 02K3454
a PCI Fast/Wide Ultra SCSI Adapter, Option P/N 76H3579
a PC Server Ultra Wide SCSI PCI Adapter, Option P/N 76H5407

The IBM ServeRAID BIOS Firmware Update Diskette version 3.01 and lower Firmware for the ServeRAID Adapter is affected.

FIX:

Apply IBM ServeRAID BIOS Firmware Update Diskette version 3.11 or higher.

DETAILS:

The problem surfaces when a ServeRAID controller is scanned before the PCI SCSI (non-RAID) controller during system POST.
The problem will not be seen:
- if either controller is disabled.
- if the server is configured such that the PCI SCSI (non-RAID) controller is scanned before the ServeRAID controller.

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