PC SERVER 325/330: NT INSTALL fails with SERVERAID II

Subject: PC SERVER 325/330: NT INSTALL fails with SERVERAID II
New PC Server RETAIN TIP:

Record number: H163422 Device: D/T8639 Model: M Hit count: UHC00000 Success count: USC0000 Publication code: PC50 Tip key: Date created: O97/09/25 Date last altered: A98/04/20 Owning B.U.: USA

Abstract: PC SERVER 325/330: NT INSTALL FAILS WITH SERVERAID II

SYMPTOM:

NT 4.0 installation fails resulting in a Blue Screen
Trap message "INACCESSIBLE_BOOT_DEVICE" during the first phase
of the installation (initial boot from CDROM)

PROBLEM ISOLATION AIDS:

All of the following must be true for this Tip to apply:

The System is a PC Server 330 Type 8640 model PT0, PB0, PM0, 11Y, 21Y.
The System is a PC Server 325 Type 8639 model PT0, PTW, PB0, RB0, 1RY, 2RY.
The Network Operating System being installed in NT ver 4.0
The System is configured to use the Onboard ServeRAID II Controller or a ServeRAID II Adapter as the primary disk subsystem.

FIX:

Start the NT 4.0 installation either by booting to the NT CDROM or the Install diskettes.
Press <F6> when the message " Setup is determining your computers hardware configuration" At this time Setup will not recognize the mass storage devices as that there is not a RAID option on the NT CDROM.
Press <S> to skip mass storage device detection. Setup will now allow a manual selection of devices.
Select "Other" and insert the RAID device driver diskette into drive A: when prompted. The driver selected should be the "IBM ServeRAID Adapter Device Driver". Be sure that the driver is ver. 2.23.16 of 7/23/97 (or later version/date)
Continue installation as normal.

Note: Refer to Retain TIP H163372 in conjunction with this TIP for issues with multiple Onboard Adapters.

Note: Refer to Retain TIP Record H161427 in conjunction with this TIP for issues with NT auto-enabeling Onboard Devices.

NT is a trademark of Microsoft Corporation.

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