PC SERVER 325: A.S.M.A. LOGS / REPORTS FALSE FAN FAILURES

Subject: PC SERVER 325: A.S.M.A. LOGS / REPORTS FALSE FAN FAILURES
New PC Server RETAIN TIP:

Record number: H163727 Device: D/T8639 Model: M Hit count: UHC00000 Success count: USC0000 Publication code: PC50 Tip key: Date created: O98/05/15 Date last altered: A98/05/18 Owning B.U.: USA
Abstract: PC SERVER 325: A.S.M.A. LOGS / REPORTS FALSE FAN FAILURES

SYMPTOM:

The ASMA (Advanced Systems Management Adapter) erroneously reports single fan failures.
These false fan failures are written to the ASMA Event Log upon each instance.
If the Automatic Dial-out Function of the ASMA is configured to dial-out to a pager or another Netfinity System in the event of a fan failure, the false fan failures will be interpreted as real fan failures resulting in the Dial-out function to be executed and send the alert.

PROBLEM ISOLATION AIDS:

All of the following must be true for this TIP to apply:

The System is a PC Server 325 Type 8639 model PT0, PBW, PB0, RB0 that is properly configured with a ASMA (Advanced Systems Management Adapter) Option P/N 94G7578 (FRU P/N 12J4743) or Option P/N 94G5570 (FRU P/N 76H3234)
The System is configured with any supported version of NT Server, OS/2, or NetWare.
System Diagnostics pass.
The System experiences the described Symptoms when all cooling fans are functioning.
The Advanced Management Adapter is presently at a RAM microcode level* 12 or below.

(*) The RAM microcode level may be viewed from the "Configuration Information" section of the "Netfinity Service Processor" Utility located in Netfinity Manager (details may be found in step 4 under the FIX section of this document).

FIX:

Prior to going onsite, download the "Advanced Systems Management Adapter Configuration Update Utility and Driver Diskette ver 2.3" or higher from the IBM Website at the following URL:
http://www.pc.ibm.com/us/files.html
- Select "Search"
- Type "Management Adapter 2.3" in the Keywords box
- Select the "Advanced Systems Management Adapter Configuration Update Utility and Driver Diskette ver 2.3" to download.
  The file is a self-extracting executable file that creates a diskette.
Update the ASMA RAM Microcode in one of the following ways:
Local Update (At the Server) *************************************
1. Boot to the Advanced Systems Management Adapter Configuration Update Utility and Driver Diskette ver 2.3 or higher.
2. Select the 3rd option "Update Service Processor" then press <enter>.
3. Follow instructions on the screen, when complete press <F3> to exit. Be sure to cycle power OFF, then ON after exiting to ensure changes will take effect.
Remote Update(Dialed-in to the ASMA from another computer)*****
Refer to page 38 of "Service Processor Manager for Netfinity User's Guide" to execute the following 4 steps.
1. On the machine that used to dial into the Server, copy the $80C5102.BIN from the Advanced Systems Management Adapter Configuration Update Utility and Driver Diskette ver 2.3 or higher to the NetWare directory.
2. Dial into the ASMA adapter and establish connection.
3. If the Server to be updated is up and running, access the "System Power Control" and select "Power off with O/S shutdown" (the system has to be OFF to apply the update).
4. Access "Configuration Information" and click on "Update Ram Microcode", follow the on-screen instructions.

NOTE: Completion of the Microcode Update will result in a disconnect of the remote connection to the Server requiring that a remote connection is re-established to remotely Power Up the Server.

DRIVER UPDATES:

It is recommended that the ASMA drivers are updated after upgrading the ASMA RAM Microcode (the ASMA Driver update may be done locally or remotely).

Local Update (at the Server):

For NT:

Open a MS-DOS Prompt.
Rename the existing driver and .DLL by typing the following:
rename c:\winnt\system32\ibmspw.dll ibmspw.aaa
rename c:\winnt\system32\drivers\ibmspw.sys ibmspw.bbb
Insert the "Advanced Systems Management Adapter Configuration Update Utility and Driver Diskette ver 2.3 or higher into the Floppy Drive (A drive).
Install the new drivers by typing the following:
copy a:\nt\ibmspw.dll c:\winnt\system32\
copy a:\nt\ibmspw.sys c:\winnt\system32\drivers\
Shutdown and Restart the System.
Cleanup by deleting the ibmspw.aaa and ibmspw.bbb that were created in step 2.

For OS/2:

Open an OS/2 Window.
Rename the existing driver and .dll by typing the following:
rename c:\os2\ibmspo.sys ibmspo.aaa
rename c:\os2\dll\ibmspo.dll ibmspo.bbb
Insert the Advanced Systems Management Adapter Configuration Update Utility and Driver Diskette ver 2.3 or higher into the Floppy Drive (A drive).
Install the new drivers by typing the following:
copy a:\os2\ibmspo.dll c:\os2\dll\
copy a:\os2\ibmspo.sys c:\os2\
Shutdown and Restart the System.
Cleanup by deleting the ibmspo.aaa and ibmspo.bbb
(that were created in step 2.).

For NetWare (requires local and remote access):

Login to the NetWare server from a client as Administrator.
Map a unused drive to the sys:\system directory
Replace the IBMSPN.NLM on the sys:\system drive with the IBMSPN.NLM located on the Advanced Systems Management Adapter Configuration Update Utility and Driver Diskette Ver 2.3 or higher.
Logout of the Server.
At the NetWare Server, down, exit, and restart the server.

NOTE: To Update NT and OS/2 remotely , establish a Netfinity-to -Netfinity connection. Then establish a remote session and start with Step 2 in the above instructions for NT and OS/2.

NT is a trademark of Microsoft Corporation.
NetWare is a trademark of Novell, Inc.

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