PC Server 330 HANGS during NETWORK OPSYS installation

Subject: PC Server 330 HANGS during NETWORK OPSYS installation
Updated RETAIN TIP:

Record number: H163372 Device: D/T8639 Model: M Hit count: UHC00007 Success count: USC0000 Publication code: PC50 Tip key: Date created: O97/09/19 Date last altered: A98/04/20 Owning B.U.: USA

Abstract: PC SERVER 330 HANGS DURING NETWORK OPSYS INSTALLATION

SYMPTOM:

NT Ver 4.0 Hangs at "Scan for Mass Storage Devices" during installation on drives attached to the onboard Ultra Wide SCSI Controller.
Other Network Operating Systems installed from a bootable CD-ROM may experience hangs during install as well.
PROBLEM ISOLATION AIDS:
All of the following must be true for this Tip to apply:
The System is a PC Server 330 Type 8640 model PT0, PB0, PM0, 11Y, 21Y.
The onboard ServRAID II controller has any form of array(s) configured in NVRAM (there may or may not be any hard drives attached to the ServRAID II controller at the time).
The CD-ROM as well as one or more hard drives are connected to to the onboard Ultra Wide SCSI controller.
The onboard Ultra Wide SCSI controller has BIOS support for bootable CD-ROM enabled (default).

FIX:

Install by booting to the installation diskette(s) and insert the CD-ROM into the CD-ROM drive only when prompted to do so.

-------------------------- OR-----------------------------

Power on the server and press <F1> when prompted to start the "Configuration/Diagnostics" utility.
Select "Configuration / Setup Utility" and press <enter>.
Select "Start Options" and press <enter>.
Select "SCSI Subsystem Control Menu" and press <enter>.
Select "SCSI Subsystem Initialization Order" then press <enter>.
Use the left/right direction keys to select "System Adaptec, System RAID" then press <enter> (this will set first drive connected to the onboard Ultra Wide SCSI controller to 80h: the boot drive).
Press <Esc> two times to return to the main menu.
Select "Save Settings" then press <enter>
Press <Esc> two times, Select "Yes, exit the Setup Utility", then press <enter>, the system will now reboot.
Upon reboot, press <Ctrl>+<A> when prompted to start the "SCSIselect Utility".
Select "Configure/View Host Adapter Settings", press <enter>.
Select "Advanced Configuration Options", press <enter>.
Change the state of the "BIOS Support for bootable CDROM" from "Enable" to "Disable"(select setting,press <enter>, select Disabled, press <enter>).
Press <Esc> two times.
Select "Yes" to save changes when prompted, press <enter>.
Press <Esc>, Select "Yes" to exit the SCSISelect Utility.
Insert the Network Operating System installation diskette into the floppy drive and the corresponding CD-ROM into the CD-ROM drive.
Press any key to reboot and start the Network Operating System installation.

Note: the above keystrokes were determined on a system BIOS ver. 11A and a Adaptec controller BIOS ver. 1.26S1.

Adaptec and SCSIselect are registered trademarks of Adaptec, Inc.
NT is a trademark of Microsoft Corporation.

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