SERVERGUIDE 4.01: SOFTWAREGUIDE CD HANGS IN PC SERVER 325

Subject: SERVERGUIDE 4.01: SOFTWAREGUIDE CD HANGS IN PC SERVER 325
New PC Server RETAIN TIP: 

     Record number:       H163355
     Device:              D/T8639
     Model:               M
     Hit count:           UHC00000
     Success count:       USC0000
     Publication code:    PC50
     Tip key:
     Date created:        O98/03/19
     Date last altered:   A98/04/13
     Owning B.U.:         USA


Abstract: SERVERGUIDE 4.01: SOFTWAREGUIDE CD HANGS IN PC SERVER 325

SYMPTOM:

When using ServerGuide V 4.01 to configure the System, the HardwareGuide CD (CD1) completes with a prompt to insert the SoftwareGuide CD (CD2). After doing so and selecting "OK", the system will not respond.

PROBLEM ISOLATION AIDS:

All of the following must be true for this TIP to apply:

•  The System is a PC Server 325 Type 8639 model PTW, PB0, RB0, 1RY.
•  The System is properly configured with supported hardware.
•  The System passes all Diagnostics.
•  With respect to the Symptoms (above) the System appears 'hung',  there are no error messages displayed, and the CD does not load.
•  The above Symptoms occur using ServerGuide Version 4.01.

FIX:

This problem will be fixed in the next release of ServerGuide (version 4.03). See the following workaround.

WORKAROUND:

When the system hang occurs, verify that the SoftwareGuide CD (CD2) is in the drive, then cold-boot the System. This will ensure that the SoftwareGuide CD boots.

DETAIL:

The HardwareGuide CD (CD1) does not perform a required shutdown prior to having the SoftwareGuide CD (CD2) inserted.

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