SERVER 704 TRAPS OR HANGS DURING OS INSTALLATION
Record number: H023369
Device: D/T8650
Model: M
Tip key:
Date created: O96/06/28
Date last altered: A96/06/28
Owning B.U.: USA
Abstract: SERVER 704 TRAPS OR HANGS DURING OS INSTALLATION
USA=A, EMA=A, AFE=A
SYMPTOM:
The PC Server 704 (8650) traps or hangs during the installation
of NetWare, OS/2, or Windows NT.
-or-
The PC Server 704 traps or hangs intermittently after these
operating systems have been installed.
PROBLEM ISOLATION AIDS:
- NetWare traps or hangs.
- OS/2 traps or hangs on the OS/2 logo screen.
- Windows NT traps or hangs on the initial blue screen.
- Diagnostics run without error
FIX:
Use the System Configuration Utility (SCU) diskette and set the
Multi-processing (MP) Specification as follows:
- For OS/2 or NetWare systems select MP Specification 1.1
- For Windows NT systems select MP Specification 1.4
Follow this procedure to change the MP Specification:
- Make a backup copy of the SCU diskette using an operating-
system command such as the DOS DISKCOPY command.
- Start the SCU program:
- For SCU Version 3.1 diskettes, boot to a DOS version 6.0
or later diskette, and press <Esc> to receive a command
prompt.
Then insert the backup copy of the SCU diskette,
and type SCU <Enter> to start the utility.
- For SCU Version 3.4 diskettes, boot to the backup copy of
the SCU diskette.
- Press <Enter> when the SCU title screen appears.
- Select "Step 3: Change Configuration Settings" (75 seconds)
Note: If the administrative password entry prompt appears, then
enter the password to access this selection or press <Esc>
if an administrative password has not been set.
- Select "System Board"
- Down arrow to the "MP Specification Version"; Press <Enter>
For OS/2 or Netware systems, select MP Specification 1.1 or,
for Windows NT systems, select MP Specification 1.4.
- Press <Esc> <Esc> to return to the menu selection screen.
- Select "Step 4: Save Configuration" (130 seconds)
- Select "Step 6: Exit", then press <F10> to reboot.
- Remove the SCU diskette from the diskette drive.
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Windows NT is a trademark of Microsoft Corp.
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