33.6 Kbps and 56 Kbps DSVD Modem Adapters
NOTE: The factory-installed modem is a DSVD (Digital Simultaneous Voice and Data)
modem with cables for modem to audio and modem ring detect.
+---+
|001|
+---+
- Insert the Diagnostics and Utilities CD into the CD/DVD-ROM drive.
- Power-off the system unit.
- Power-on the system unit.
- Make a note of any error messages, then press Esc
- Select Advanced Diagnostics from the Main Menu.
- Select Interactive Test from the Main Menu.
- Select Modem from the menu.
- Follow the prompt and perform the test.
DID ANY TESTS FAIL ?
Yes No
| +-+-+
| |002| - Link to a computer service, such as a bulletin board or to
| +---+ another computer.
|
| DID THE MODEM COMMUNICATE ?
| Yes No
| | +-+-+
| | |003| - Check the outside phone line by connecting
| | +---+ a working telephone wall jack. Listen for a
| +-+-+ dial tone.
| |004|
| +---+
| DOES THE SYSTEM FAIL TO WAKE UP WHEN THE- 'WAKE UP THE
| COMPUTER WHEN THE PHONE RINGS' FEATURE IS ENABLED ?
| Yes No - The Wake Up on Ring feature is working normally.
| | If the symptom remains, go to 'Index of Symptoms,
| +-+-+ 'Index of Symptoms, Messages, Error Codes, or Beeps'
| |006|
| +---+
| - Select 'Start' from the Desktop.
| - Select 'Settings'
| - Select 'Control Panel'
| - Double Click on the 'Power' icon.
| - Click on 'Advanced'
| - Click check box 'Wake Up the Computer When the Phone Rings'
|
| DOES THE SYSTEM WAKE UP WHEN-'WAKE UP THE COMPUTER WHEN THE
| PHONE RINGS' IS ENABLED ?
| Yes No
| | +-+-+
| | |007| NOTE: If the phone lines attached to the modem
| | +---+ have experienced a high voltage surge (struck
| | by lightning, for example), first replace
| | the modem and go to Step 001.
| |
| +-+-+ Replace the system board.
| |008|
| +---+
+-+-+ The modem is functioning correctly.
|009|
+---+
- If the audio tones are incorrect, replace the modem.
- Power-off the system unit.
- Plug the modem adapter card into a different card slot.
- Power-on the system unit.
- Run the modem tests.
DID THE SYMPTOM REMAIN ?
Yes No
| +-+-+
+-+-+ |010| Replace the system board.
|011| +---+
+---+
DOES THE SYSTEM UNIT WORK NORMALLY EXCEPT FOR THE MODEM ?
Yes No
| +-+-+
+-+-+ |012| Go to 'Start'
|013| +---+
+---+
Check modem to audio and modem ring detect cables.
If the symptom remains, replace the modem adapter card
- or -
Replace the system board.
Please see the LEGAL - Trademark notice.
Feel free - send a 
for any BUG on this page found - Thank you.