Diagnostics (Diag.-&-Util CD-ROM - 2140, 2142)

  Diagnostics (Diagnostics and Utilities CD - 2140, 2142)


The Diagnostics and Utilities program comes on a CD (packaged with the Hardware Maintenance Service for Service Level A  - booklet).

The PC-Doctor diagnostic programs, developed by Watergate for IBM, are the primary method of testing the Aptiva Type 2140 and 2142 computers. You can use the diagnostics to test the IBM components of the system and some external devices. The amount of time required to test all components depends on the number of components. The more optional adapters and devices you have attached to your system, the longer the testing takes.

The Diagnostics and Utilities program is intended to test only IBM Aptiva Type 2140 and 2142 products. Non-IBM products, prototype cards, or modified options can give false errors and invalid system responses.


To load the Diagnostics and Utilities CD:

NOTE: Before beginning, ensure that Suspend Timer is disabled in the Setup Utility.

  1.  Install the Diagnostics and Utilities CD in the CD/DVD-ROM drive.
  2.  Power-off, then power-on the system unit.
  3.  Do not press F1 during POST.
  4.  If any POST errors appear after POST, make a note of the errors and press the Esc key.
  5.  Using the arrow keys, select an option on the 'Aptiva Diagnostics and Utilities Menu'.
  6.  Follow the instructions that appear on your screen. If an error occurs, go to 'Index of Symptoms, Messages, Error Codes, or Beeps'.

    NOTE: These diagnostics will not load Low Level format.

     When performing hard disk diagnostics, the system may go into Standby mode. Depression of any key will bring the system out of standby mode.


Creating a Diagnostics Bootable Diskette

The Diagnostics and Utilities CD allows you to create a bootable advanced diagnostics diskette. This permits the flexibility of loading the diagnostics program from either the CD/DVD-ROM drive or the Diskette drive.

NOTE: Because of the expanded options of the Service Level A Diagnostics CD, the preferred way of running the diagnostics is from the CD. Use the diagnostics on the diskette if the CD/DVD-ROM unit is inoperable.


To create a bootable diagnostics diskette:

  1.  Install the Diagnostics and Utilities CD in the CD/DVD-ROM drive.
  2.  Power-off, then power-on the system unit.
  3.  Do not press F1 during POST.
  4.  When the Aptiva Diagnostics and Utilities Menu appears, depress the zero key to  select the DOS screen. The A: drive prompt will appear.
  5.  Select the CD drive (the CD drive default is G:)
  6.  Select the PCDR and IMAGE directories by typing: CD\PCDR\IMAGE and press enter
  7.  Install a blank 1.44 MB diskette in diskette drive A.

    NOTE: The diskette does not need to be formatted.

  8.  Type: LOADDSKF DIAGDISK.DSK B: and press enter. (At this point, the diskette drive is B:).
  9.  There will appear on the screen a statement that the diskette is about to be overwritten. Make sure the diskette drive A is the one you want to use, then answer Y

      This procedure will overwrite all data on the diskette in drive A.

  10.  After the copy is finished, you will have a bootable advanced diagnostics diskette.


To Load the Diagnostics Diskette:

NOTE: Before beginning, ensure that Suspend Timer is disabled in the Setup Utility. This Service Level A Diagnostics will not support Low Level format.

  1.  Power-off the system unit.
  2.  Install the diagnostics diskette in drive A.
  3.  Power-on the system unit.
  4.  Do not press F1 during POST.
  5.  If any POST errors appear after POST, make a note of the errors and press the Esc key.

     A message will display on the screen saying that due to disk space constraints, no mouse driver has been included in the diskette. One  is available on the Diagnostics and Utilities CD (MOUSE.COM file).

  6.  Press any key to manually invoke the advanced diagnostics. The advanced diagnostics will now check out the system.
  7.  Follow the instructions that appear on your screen. If an error occurs go to 'Index of Symptoms, Messages, Error Codes, or Beeps'. This Service Level A Diagnostics will not support Low Level format.

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