Error Codes 2136/2137 SL-A only

Error Codes for 2136/2137 SL-A only

NOTE: To diagnose a problem, first find the symptom, message, error code, or beeps in the left column. If directed to a check point, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in the right column is the most likely cause.

BIOS Error Codes, Messages, Beeps	Action/FRU
006	1. Ensure the equipment (diskette drive,
Equipment Configuration Error	hard disk drive, keyboard, mouse, etc.) are
	connected properly and are set correctly in
	BIOS Setup.
	2. System board
010	1. Plug memory module in SIMM socket
Memory Error at XXXX:XXXX:XXXX	properly and reboot the system.
	2. Memory Module
	3. System Board
011	1. Enter BIOS Setup, then reboot the system
64KB System Mgmt. Memory Bad	2. Memory Module
	3. System Board
012	1. Enter BIOS Setup, then reboot the system
System Mgmt. Memory Not Exist	2. Memory Module
	3. System Board
020	1. Plug keyboard connector properly and reboot system
Keyboard Interface Error	2. Keyboard
	3. System Board
021	1. Ensure keyboard and mouse are connected in their
Keyboard Error or Keyboard	own connectors without mix-up.
Not Connected	2. Keyboard
	3. System Board
030	1. Ensure keyboard and mouse are connected in their
Pointing Device Error	own connectors without mix-up.
	2. Plug mouse connector properly and reboot system
	3. Replace PS/2 mouse
	4. System Board
031	1. Ensure keyboard and mouse are connected in their
Pointing Device Interface Error	own connectors without mix-up.
	2. Replace PS/2 mouse
	3. System Board
040	1. Ensure the diskette drive configuration
Diskette Drive Controller Error	setting in BIOS Setup is correct.
	2. Diskette drive cable/connection
	3. Diskette drive
	4. System Board
041	1. Ensure the diskette drive A configuration
Diskette Drive A Error	setting in BIOS Setup is correct.
	2. Diskette drive power.
	3. Diskette drive cable/connection
	4. Diskette drive A
043	1. Ensure the diskette drive B configuration
Diskette Drive B Error	setting in BIOS Setup is correct.
	2. Diskette drive power.
	3. Diskette drive cable/connection
	4. Diskette drive B
045	1. Enter BIOS Setup, then reboot the system
CPU Clock Mismatch	2. Ensure the CPU frequency jumpers (JP15, JP17 and JP8)
	are set correctly.
047	1. Ensure the diskette drive is not set to
Diskette Drive(s) Disabled	[Disabled] in the Security Options of
	BIOS setup.
048	1. Ensure the diskette drive is not set to
Diskette Write Protected	[Write protect] in the Security Options of
	BIOS setup.
050	1. Ensure the hard disk 0 is set to
IDE Drive 0 Error	[Auto] in the Disk Drives of
	BIOS setup.
	2. Hard disk drive power.
	3. Hard disk cable/connection.
	4. Hard disk.
051	1. Ensure the hard disk 1 is set to
IDE Drive 1 Error	[Auto] in the Disk Drives of
	BIOS setup.
	2. Check hard disk jumper
	3. Hard disk drive power.
	4. Hard disk cable/connection.
	5. Hard disk.
052	1. Ensure the hard disk 2 is set to
IDE Drive 2 Error	[Auto] in the Disk Drives of
	BIOS setup.
	2. Check hard disk jumper
	3. Hard disk drive power.
	4. Hard disk cable/connection.
	5. Hard disk.
053	1. Ensure the hard disk 3 is set to
IDE Drive 3 Error	[Auto] in the Disk Drives of
	BIOS setup.
	2. Check hard disk jumper
	3. Hard disk drive power.
	4. Hard disk cable/connection.
	5. Hard disk.
054	1. Ensure the hard disk drive is not set to
IDE Drive(s) Diasbled	[Disabled] in the Security Option of
055	1. Ensure the hard disk drive is not set to
Hard Disk Drive(s) Write Protected	[Write protected] in the Security Options of
	BIOS setup.
	2. Hard disk drive power.
	3. Hard disk cable/connection
	4. Hard disk
056	1. Ensure the hard disk 0 is set to
IDE Drive 0 Auto Detection Failed	[Auto] in the Disk Drives of
	BIOS setup.
	2. Hard disk drive power.
	3. Hard disk cable/connection
	4. Hard disk
057	1. Ensure the hard disk 1 is set to
IDE Drive 1 Auto Detection Failed	[Auto] in the Disk Drives of
	BIOS setup.
	2. Hard disk drive power.
	3. Hard disk cable/connection
	4. Hard disk
058	1. Ensure the hard disk 2 is set to
IDE Drive 2 Auto Detection Failed	[Auto] in the Disk Drives of
	BIOS setup.
	2. Hard disk drive power.
	3. Hard disk cable/connection
	4. Hard disk
059	1. Ensure the hard disk 3 is set to
IDE Drive 3 Auto Detection Failed	[Auto] in the Disk Drives of
	BIOS setup.
	2. Hard disk drive power.
	3. Hard disk cable/connection
	4. Hard disk
061	1. Enter BIOS Setup, then reboot the system
CPU Clock Mismatch
070	1. Enter BIOS Setup, the reboot system
Real Time Clock Error	2. RTC battery.
	3. System board
071	1. Enter BIOS Setup, the reboot system
CMOS Battery Bad	2. RTC battery.
	3. System board
072	1. Enter BIOS Setup, to execute Load Setup
CMOS Checksum Error	Default Settings, then reboot system.
	2. RTC battery.
	3. System board
080	1. Remove the non-factory-installed adapter
PCI Device Error	card and reboot system.
	2. PCI card
081	1. Enter BIOS Setup to execute Load Setup
System Resource Conflict	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
082	1. Enter BIOS Setup to execute Load Setup
IRQ Setting Error	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
083	1. Enter BIOS Setup to execute Load Setup
Expansion ROM Allocation Fail	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
101	1. Enter BIOS Setup to execute Load Setup
RAM Parity Error	Default Settings, then reboot system.
	2. Plug memory module in SIMM socket properly and reboot system.
	3. Memory module
	4. System board
102	1. ISA adapter card
I/O Parity Error	2. Riser card
	3. System board
103	1. Enter BIOS Setup to execute Load Setup
Press <Esc> to turn off NMI	Default Settings, then reboot system.
or other key to reboot	2. Remove the non-factory-installed adapter card
	and reboot system.
104	1. Ensure the 'System boot drive' in the Startup
Insert system diskette and press	Options of BIOS setup is not set to [Drive A only].
<Enter> to reboot.	2. Insert system diskette into diskette drive and reboot system.
	3. Ensure the diskette drive configuration setting in BIOS Setup
	is correct.
	4. HDD power.
	5. Diskette drive.
	6. System board.
120	1. Enter BIOS Setup and set the Reset Resource
I/O Resource Conflict(s)	Assignment parameter to Yes, then reboot the system
121	1. Enter BIOS Setup and set the Reset Resource
Memory Resource Conflict(s)	Assignment parameter to Yes, then reboot the system
122	1. Enter BIOS Setup and set the Reset Resource
IRQ Setting Error	Assignment parameter to Yes, then reboot the system
123	1. Enter BIOS Setup and set the Reset Resource
Expansion ROM Allocation Error	Assignment parameter to Yes, then reboot the system
180	1. Enter BIOS Setup to execute Load Setup
Onboard Serial Port 1 IRQ Conflict(s)	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
181	1. Enter BIOS Setup to execute Load Setup
Onboard Serial Port 2 IRQ Conflict(s)	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
182	1. Enter BIOS Setup to execute Load Setup
Onboard Parallel Port IRQ Conflict(s)	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
183	1. Enter BIOS Setup to execute Load Setup
Onboard Diskette Drive IRQ Conflict(s)	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
184	1. Enter BIOS Setup to execute Load Setup
Onboard Pointing Device IRQ Conflict(s)	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
185	1. Enter BIOS Setup to execute Load Setup
Onboard IDE Channel 2 IRQ Conflict(s)	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
186	1. Enter BIOS Setup to execute Load Setup
Onboard ECP Parallel Port DMA Conflict(s)	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
187	1. Enter BIOS Setup to execute Load Setup
Onboard Diskette Drive DMA Conflict(s)	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
188	1. Enter BIOS Setup to execute Load Setup
Onboard Diskette Drive	Default Settings, then reboot system.
I/O Address Conflict(s)	2. Remove the non-factory-installed adapter
	card and reboot system.
189	1. Enter BIOS Setup to execute Load Setup
Onboard IDE Channel 2	Default Settings, then reboot system.
I/O Address Conflict(s)	2. Remove the non-factory-installed adapter
	card and reboot system.
190	1. Enter BIOS Setup to execute Load Setup
Onboard Serial Port 1	Default Settings, then reboot system.
I/O Address Conflict(s)	2. Remove the non-factory-installed adapter
	card and reboot system.
191	1. Enter BIOS Setup to execute Load Setup
Onboard Serial Port 2	Default Settings, then reboot system.
I/O Address Conflict(s)	2. Remove the non-factory-installed adapter
	card and reboot system.
192	1. Enter BIOS Setup to execute Load Setup
Onboard Parallel Port	Default Settings, then reboot system.
I/O Address Conflict(s)	2. Remove the non-factory-installed adapter
	card and reboot system.
193	1. Enter BIOS Setup to execute Load Setup
Onboard Serial Port 1 Conflict(s)	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
194	1. Enter BIOS Setup to execute Load Setup
Onboard Serial Port 2 Conflict(s)	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
195	1. Enter BIOS Setup to execute Load Setup
Onboard Parallel Port Conflict(s)	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
196	1. Enter BIOS Setup to execute Load Setup
Onboard Primary-IDE, IRQ Conflict(s)	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
197	1. Enter BIOS Setup to execute Load Setup
Onboard Primary-IDE, Address Conflict(s)	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
198	1. Enter BIOS Setup to execute Load Setup
PnP ISA Card(s) Disabled	Default Settings, then reboot system.
	2. Remove the non-factory-installed adapter
	card and reboot system.
246	1. Ensure the equipment (diskette drive,
Equipment Configuration Error	hard disk drive, keyboard, mouse, etc.)
	are connected properly and are set correctly.
	in BIOS Setup.
	2. System board

Beeps

Beeps	Action/FRU
One long beep then two short beeps	1. Power off, then power on the system.
	2. System board

CPU

NOTE: CPU fan should be operative normally and
CPU clock setting should be exactly set to matched its speed requirement before start diagnose CPU problems.

CPU	Action/FRU
Processor fan does not run when	1. With power-on, check the processor fan connector FN1.
the power supply fan runs.	2. Processor fan.
	3. System board
An error was detected during the	1. Processor
CPU Test	2. System board

System

NOTE: Ensure memory modules are installed in pair before start diagnose system board problems.

System	Action/FRU
Memory test failed	1. Memory
	2. System board
Incorrect memory size shown or	1. SIMM Configuration
repeated during POST	2. Memory
Machine works but fails to enter	1. System board
power saving mode when the Standby
repeated during POST
Mode or Suspend Mode is set to
[Enabled] in BIOS Setup
System hangs before system boot.	1. Remove any non-factory-installed adapter,
	restart the system
	2. See Index of Symptoms (this list)
	3. Undetermined problem
System hangs after system boot.	1. Execute the Diagnostic/All Test in PC-DR diagnostic
	program and set its configuration at 'Halt on Error'
	to see what its potential problem cause might be.
	2. Undetermined problem
Blinking cursor only, and machine	1. see Factory-Installed Drive Devices (below)
not working normally.	2. Diskette/hard disk drive connections/cables
	3. Diskette/hard disk drives
	4. System board

Diskette Drive

NOTE: Ensure diskette drive configuration is set correctly in BIOS Setup and its read/write head is clean before any diagnose of diskette problems start.

Diskette Drive	Action/FRU
3.5-in. diskette drive does not work	1. Diskette drive power
	2. Diskette drive connection/cable
	3. Diskette drive
	4. System board
Diskette drive read or write error	1. Ensure the diskette drive is not set to [Write protect]
	in the Security Options of BIOS Setup.
	2. Diskette media
	3. Diskette drive cable
	4. Diskette drive
	5. System board
Diskette drive read/write Test error	1. Diskette media
	2. Diskette drive cable
	3. Diskette drive
	4. System board
Diskette drive indicator	1. Diskette media
LED keeps on lightning for more	2. Diskette drive connection/cable
than 2 minutes when the diskette is	3. Diskette drive
accessed.	4. System board
Diskette drive indicator	1. Diskette media
LED light fails to appear and the	2. Diskette drive power
drive is unable to be accessed for	3. Diskette drive connection/cable
more than 2 minutes.	4. Diskette drive
	5. System board
Unknown Media Drive(X)	1. Diskette media
Diskette Drive Test error.	2. Diskette drive
Media/drive mismatch.	3. System board
	4. Diskette drive cable

Hard Disk Drive

NOTE: Ensure hard disk drive configuration is set correctly in BIOS Setup, cable/jumper are set correctly before any diagnose of hard disk drive problem start.

Hard Disk	Action/FRU
Hard drives failed.	1. Hard disk drive
Hard disk drive test error.	2. Hard disk drive cable.
	3. System board
Hard disk drive format error.	1. Hard disk drive cable
	2. Hard disk drive
	3. System board
Hard disk drive write error.	1. Hard disk drive
Hard disk or power-on indicator	1. Check hard disk LED connector (CN20) voltages
LED does not light.	CN20 Hard Disk Idle/Accessing
The machine functions normally	pin-1 +5 Vdc / +5 Vdc
otherwise.	pin-2 +5 Vdc / 0 Vdc
	pin-3 +5 Vdc / 0 Vdc
	pin-4 +5 Vdc / +5 Vdc
	2. HDD LED cable

CD-ROM Drive

NOTE: Ensure CD-ROM drive configuration is set correctly in BIOS Setup, cable/jumper are set correctly and its laser beam is clean before any diagnose of CD-ROM drive problem start.

CD-ROM Drive	Action/FRU
CD-ROM drive LED came flashing	1. CD may have dirt or foreign material on it,
and stayed on more than 30 seconds	check with a known good disc.
before shutting off.	2. CD is not inserted properly.
Software asks to install disc.	3. CD is damaged.
Software displays a Reading CD error.
CD-ROM drive LED does not flash if	1. CD-ROM drive
a disc is loaded while system is
powered on and CD-ROM drive power
connector has the correct voltage.
CD-ROM drive LED does not come on	1. CD-ROM drive
but CD-ROM drive works normally.
CD-ROM drive does not load when	1. CD-ROM drive power
system is powered on, CD-ROM LED	2. CD-ROM Drive
lights off, and the eject button
is pressed and held.
CD-ROM drive does not eject when	1. Use CD-ROM Emergency Eject
system is powered on, CD-ROM LED	2. CD-ROM drive power
lights off, and the eject button	3. CD-ROM drive
is pressed and held.
CD-ROM drive does not read data	1. CD may have dirt or foreign material on it,
files and no error codes or	2. CD-ROM drive.
messages are displayed.
Cannot read from Drive E.
Retry loading CD
message is displayed with disc
loaded in CD-ROM drive.
CD-ROM drive does not play an audio	1. Audio cable on CD-ROM drive is not connected to
disk. But system function works	system board properly if music can be heard
properly and CD-ROM drive reads	through headphones.
data files.	2. Speaker power/connection/cable.
	3. Audio-I/O card connection/cable.
	4. CD-ROM drive.

Real-Time Clock - RTC

Real-Time Clock	Action/FRU
Real-time clock is inaccurate.	1. Ensure the information in the Date and Time
	of BIOS Setup are correct
	2. RTC battery.
	3. System board.

Audio

Audio	Action/FRU
Audio software program invoked but	1 Diagnostics for Factory-Installed Riser Card,
no sound comes out of speakers	or Audio-I/O Card Not Supported by Diagnostics Diskette
	2. Speaker power/connection/cable.
	3. Audio-I/O card connection/cable.
	4. System board

Modem

Modem	Action/FRU
Modem function does not receive	1. Diagnostics for Factory-Installed FAX/Modem Card
data files.
Modem function has no sound output.	1. Diagnostics for Factory-Installed FAX/Modem Card
(Data files are received normally,	2. Diagnostics for Factory-Installed Riser Card, or Audio-I/O
voice from modem cannot be produced,	Card Not Supported by Diagnostic Diskette.
but system sound feature works	3. Audio-I/O card
normally.)

Video

Video	Action/FRU
Video memory test error.	1. System board
Video adapter failed.	1. System board

Monitor

Monitor	Action/FRU
Display problem:
- Incorrect colors	1. Monitor signal connection/cable
- No high intensity	2. Monitor
- Missing, broken, or incorrect characters	3. System board
- Blank monitor (dark)
- Blank monitor (bright)
- Distorted image
- Unreadable monitor
- Other monitor problems
Display changing colors.	1. Monitor signal connection/cable
	2. Monitor
	3. System board
Display problem not listed above	1. Monitor
(including blank or illegible	2. System board
monitor).

Parallel/Serial Ports

NOTE: Execute Load BIOS Default Settings in BIOS Setup to confirm parallel/serial ports presence before diagnose of parallel/serial ports problems start.

Parallel/Serial	Action/FRU
Serial or parallel port loop-	1. Unplug/reseat connector/cable (if any)
back test failed.	2. System board
Parallel port or serial port	1. Test using a loop-back while running
failure	diagnostics program
	2. System board
Printing failed	1. Refer to the service manual for the printer
	2. Printer
	3. Printer cable
	4. System board
Printer problems	1. Software drivers for the printer
	2. Refer to the service manual for the printer.

Joystick

Joystick	Action/FRU
Game port does not respond at all	1. Connect a joystick to game port and execute
or does not work correctly.	Interactive Test/Joystick test in diagnostic program
	2. Audio-I/O card connection/cable
	3. System board

Diagnostic Program

Diagnostic	Action/FRU
Diagnostics program cannot	1. Reboot the system from the bootable Diagnostic diskette
be executed.	2. Diagnostic diskette
	3. Memory module
	4. System board
Missing diagnostic file(s).	1. Diagnostic diskette

Keyboard

Keyboard	Action/FRU
Some or all keys on	1. Keyboard
keyboard do not work

Power Supply

Power Supply	Action/FRU
System unit does not turn off with	1. JP20 should be set to 'Software shutdown enabled'
power switch.	2. Power Supply
(System unit must be unplugged from	3. Power switch cable assembly
electrical outlet to completely	4. System board
turn off
Software shutdown feature is	1. JP20 should be set to 'Software shutdown enabled'
disappeared but power supply	2. System board
can be controlled by power switch.
No system power, or fan is	1. Power switch assembly
not running.	2. Power supply
	3. System board

Other Problems

Other Problems	Action/FRU
Any other problem	1. Remove all adapter/card (one at a time), try
	run diagnostics
	2. see Undetermined Problem

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