+---+
Yes No-+011| The system might have hung during the running of
| +---+ the POST. Note the symptoms and
+-+-+ go to 'Symptom-to-FRU Index'
|012|
+---+
- Select Test and press Enter.
DID THE ADVANCED DIAGNOSTIC SCREEN APPEAR?
+---+
|001|
+---+
- Power-off the computer and all external devices.
- Remove the computer from the Dock I.
- Connect the external keyboard, mouse, parallel and serial devices
to the computer, if used. (Use the keyboard/mouse connector
for testing the external keyboard and mouse.)
- Diagnose and resolve any computer problems first.
DID THE TEST COMPLETE WITHOUT ANY ERRORS?
+---+
Yes No-+002| Diagnose and resolve any computer problems first.
+-+-+ +---+
|003|
+---+
- Install the computer on the Dock I. Make sure that
the computer is firmly connected.
- Check all cables and power cords.
- Check the fan in the power supply in the Dock I and make sure
it is working correctly.
NOTE:
1. The mouse or other pointing devices do not work if they are
connected to the keyboard/numeric keypad connector.
2. The mouse or other pointing devices do not work if they are
connected to the mouse connector on the numeric keypad that
is connected to the Dock I.
3. The computer keyboard does not work when an external
keyboard is connected to the Dock I.
- Reinstall all external devices.
- Power-on all external devices.
- Press and hold F1, then power-on the computer.
(Hold F1 until the Easy-Setup screen or an error
message appears.)
NOTE: If the warning beep sounds for the correct
operation go to 'Symptom-to-FRU Index'
- Write down all post error codes that are displayed.
(Press the Pause key when an error code appears to
keep the screen from scrolling. Press F1 to continue.)
If the POST stops and you cannot continue, go to 'Symptom-to-FRU Index'
ARE THERE ANY EXTERNAL DEVICES ATTACHED TO THE DOCK I?
+---+
Yes No-+004| Go to Step 007.
+-+-+ +---+
|005|
+---+
DID THE POWER-GOOD LIGHT FOR ALL OF THE EXTERNAL DEVICES POWER ON ?
+---+
Yes No-+006| See the manual for the failing device.
+-+-+ +---+
|007|
+---+
DID YOU RECEIVE A POST ERROR CODE?
+---+
Yes No-+008| If you cannot check the error code:
| +---+
| - Press and hold F1, then power-on
| the computer.
| (Hold F1 until the Easy-Setup screen or an error
| message appears.)
| - Write down all post error codes that are displayed.
| (Press the Pause key when an error code appears to
| keep the screen from scrolling. Press F1 to continue.)
|
| To run system checkout, or if you suspect another
+-+-+ problem, go to Step 010.
|009|
+---+
Go to 'Symptom-to-FRU Index'
------------------------------------------------------------------------
+---+
|010|
+---+
DID THE EASY-SETUP SCREEN APPEAR?
+---+
Yes No-+011| The system might have hung during the running of
| +---+ the POST. Note the symptoms and
+-+-+ go to 'Symptom-to-FRU Index'
|012|
+---+
- Select Test and press Enter.
DID THE ADVANCED DIAGNOSTIC SCREEN APPEAR?
+---+
Yes No-+013| - If the keyboard does not work,
| +---+ go to 'External Keyboard/Aux. Input Device Checkout'
+-+-+ - Otherwise, go to 'Symptom-to-FRU Index'
|014|
+---+
IS THE CONFIGURATION THE SAME AS THE INSTALLED DEVICES ?
+---+
Yes No-+015| - Go to Checking the Installed Devices List.
+-+-+ +---+
|016|
+---+
- Select Start and press Enter.
Diagnostic tests will run on all available devices.
If the test find any device errors, the
errors are displayed with an X beside the device name.
For example:
DID THE TESTS FIND A DEVICE ERROR?
+---+
Yes No-+017| The error was not detected by the basic test.
+-+-+ +---+ Go to Step 019.
|018|
+---+
- Note the error codes and go
to 'FRU Codes' and replace the appropriate FRUs.
-----------------------------------------------------------------------
+---+
|019|
+---+
- Go to the advanced diagnostic screen by pressing
Ctrl+A, and run the following tests.
° Diskette drive test (use a blank diskette).
° Serial port test (with the wrap plug).
NOTE:
Install the wrap plug on the serial port of the Dock I.
° Parallel port test (with the wrap plug).
NOTE:
Install the wrap plug on the parallel port of the Dock I.
° Keyboard test (see How to Run the Keyboard Test).
DID THE ADVANCED DIAGNOSTICS FIND AN ERROR?
+---+
Yes No-+020| The problem was not detected by the diagnostics
| +---+ Check that the cables and connectors are not damaged.
|
| If a SCSI device is not installed,
| start at Step 4.
|
| If a SCSI device is installed, do the following:
|
| 1. Check that the total number of the attached SCSI devices
| are less than five.
| 2. Check that the total length of the attached SCSI cables
| is less than 3 m (118 in.).
| 3. Check that the SCSI terminator is correctly installed.
|
| If the problems still remain, run the SCSI test.
| (See 'SCSI Diagnostics (Dock I)'.)
|
| 4. Reconnect all adapters, drives, and devices, then
| test the system several times. A Loop Test
| option is available for running all the tests.
| (See How to Run the Loop Test in 'Advanced Diagnostic Tests'.)
|
| After stopping the loop test,
| check that the error log appears in the error list.
| (See 'Error Log'.)
|
| If no errors were detected, go to 'Undetermined Problem'
| and use the user reported symptom.
|
+-+-+ If any errors are detected, go to 'Numeric Error Codes'.
|021|
+---+
Note the error code and go to 'FRU Codes' and replace
the appropriate FRUs.
If the problem remains after all repair actions are taken, go to
'Undetermined Problem'
-----------------------------------------------------------------------
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