Problem Solving


Problem Solving

Computer problems can be caused by hardware, software, or user error.
Using the information in this section, you might be able to solve problems yourself or gather helpful information you can pass on to a service technician.
You might also need to refer to the computer, operating-system, or sound-adapter publications.
Review the following list for any problem descriptions that might fit this situation.


The computer or DVD-ROM drive does not operate correctly, or the busy indicator light does not come on.

Take the following actions.

  1.  Check that the disc is loaded with the label side up.
  2.  Check that all devices are properly connected to the computer and to the power outlet.
  3.  Turn off the computer, unplug the cables from the power outlets for the computer and all attached devices, and remove the computer cover.
  4.  Check that all power and IDE cables are securely attached.
     Disconnect the IDE cable and check for bent or misaligned pins.
     If you do not find any problems, reconnect the interface cable.
     Replace the computer cover, and reattach all cables and power cords.
     Turn on the computer, restart the operating system, and attempt to open the loading tray by
     pressing the Eject/Load button.
     If the tray fails to open and the busy indicator light does not display, turn off the computer and try using another 4-pin dc power cable.

  5.  Check that the color-coded edge on the IDE cable aligns with pin 1 on the
     IDE port and is closest to the power cable on the DVD-ROM drive.
  6.  Check the DVD-ROM drive and any other device on the IDE cable for the proper settings.
     See 'Setting the configuration jumpers' for more information.
  7.  If the middle connector on the IDE cable is attached to the IDE port on the  system board, remove the connector and reattach the cable.
     If there is only one device on the IDE port, attach the connector at one end of the cable to  the IDE port and the connector at the other end to the device, leaving the middle connector (if there is one) open.

     If there are two devices on the IDE port, attach the connector at one end of  the cable to the IDE port.
     If there is a hard disk drive, attach it to the connector at the other end of the cable, and
     attach the DVD-ROM drive to the middle connector.

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