Diagnostic Tools - Netfinity 5600 - Type 8664

Diagnostic Tools

The following tools are available to help identify and resolve hardware-related problems:

Diagnostic programs

The server diagnostic programs are stored in upgradable read-only memory (ROM) on the system board.
These programs are the primary method of testing the major components of the server, such as the the system board, Ethernet controller, video controller, RAM, keyboard, mouse (pointing device), diskette drive, serial port, and parallel port.
You can also use them to test some external devices.

Also, if you cannot determine whether a problem is caused by the hardware or by the software, you can run the diagnostic programs to confirm that the hardware is working properly.

Note: When you run the diagnostic programs, a single problem might cause several error messages.
When this occurs, work to correct the cause of the first error message.
After the cause of the first error message is corrected, the other error messages might not occur the next time you run the test.

Running Diagnostic Programs

While you are running the diagnostic programs, F1 displays Help information.
Pressing F1 from within a help screen provides a online documentation from which you can select different categories.
Pressing Esc exits Help and returns to where you left off.

  -Important- If you run the diagnostic programs with either no mouse or a USB mouse attached to the server, you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons.
All other functions provided by mouse-selectable buttons are also available using the function keys.

You can test the USB keyboard using the regular keyboard test.
The regular mouse test cannot test a USB mouse.
Also, you can run the USB hub test only if there are no USB devices attached.

Notes

1.  To run the diagnostic programs, you must start the server with the highest level password that is set.  That is, if an administrator password is set, you must enter the administrator password, not the power-on  password, to run the diagnostic programs.
2.  If the server stops during testing and you cannot continue, restart the server and try running the  diagnostic programs again.
    If the problem persists, go to 'Undetermined problems'.
3.  If the diagnostic tests do not find a problem but the problem persists during normal operations,  see 'Symptom-to-FRU index' and look for the problem symptom.
4.  You might have to install a wrap connector on the active parallel, serial, or Ethernet port to  obtain accurate test results for these ports.
    If you do not have a wrap connector, contact the IBM reseller or IBM marketing representative.
5.  You might need a scratch diskette (that is, a diskette which has no contents that you want to  save) to obtain accurate test results when testing the diskette drive.
6.  The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the server.

To start the diagnostic programs:

1.  Turn on the server and watch the screen.
    If the server is turned on already, shut down the operating system and restart the server.
2.  When the message F2 for Diagnostics appears, press F2.
    If a power-on password or administrator password is set, the server prompts you for it.  Type in the appropriate password; then, press Enter.
3.  The Diagnostics Programs screen appears.
4.  Select either Extended or Basic from the top of the screen.
5.  Select the test you want to run from the list that appears; then, follow the instructions on the screen.
    When the tests have completed, you can view the Test Log by selecting Utility from the top of the screen.
    Also, you can view server configuration information (such as system configuration, memory contents, interrupt  request (IRQ) use, direct memory access (DMA) use, device drivers, and so on) by selecting Hardware Info from the top of the screen.

Viewing the test log

If you are already running the diagnostic programs, continue with step 4 in this procedure.

Notes:

1.  The test log will not contain any information until after the diagnostic program has run.
2.  The test log is maintained in memory while the server is powered on.
    Turning off the power clears the test log.

To view the Test Log:

1.  Turn on the server and watch the screen.
    If the server is turned on already, shut down the operating system and restart the server.
2.  When the message F2 for Diagnostics appears , press F2.
    If a power-on password or administrator password is set, the server prompts you for it.
    Type in the appropriate password; then, press Enter.
3.  The Diagnostic screen appears.
4.  Select Utility from the top of the screen.
5.  Select View Test Log from the list that appears; then, follow instructions on the screen.

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