The Team That Wrote This Redpaper
This redpaper was produced by members of the International Technical Support Organization, Raleigh Center:
Jakob Carstensen is an Advisory Specialist for Netfinity Servers at the International Technical Support Organization, Raleigh Center.
He manages residencies and produces redbooks. Before joining the ITSO, he worked in Denmark both for the IBM PC Institute teaching TechConnect and Service Training courses and for IBM P55 performing level-two support of Netfinity products.
He has a Bachelor of Electronic Engineering degree and has worked for IBM for the past nine years.
Margaret Ticknor is an Information Technology Specialist at the International Technical Support Organization, Raleigh Center.
She has been with IBM for 18 years, holding a variety of hardware, software and networking support positions.
Before joining the ITSO she worked for Global Services on the World Wide VM platform and AIX system administrator for the Year 2000 group.
Thanks to the following people for their invaluable contributions:
Red Hat Software, Inc. Research Triangle Park, North Carolina.
Netfinity Servers Strategy and Market Segment Management, IBM White Plains.
IBM International Technical Support Organization, Raleigh Center
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