First Actions to be Performed On Service Call with DDD Drives


First Actions to be Performed On Service Call with DDD Drives

  1.  Pull ServeRAID Administration Log created by IPSMON utility or Netfinity  Manager. IPSMON can be obtained from the PC ServeRAID Supplemental Diskette  Version on IBM web site http://www.us.pc.ibm.com/files.html . Search on  'ServeRAID'
  2.  View Configuration with ServeRAID Administration and Monitoring Utility,  ServeRAID Configuration utility if operating system is not functional, or RAID  Netfinity Manager to determine whether HSP was present in the system or not. If any  of the drives indicate DHS status, then an HSP drive was definitely present in the  system.
  3.  View ServeRAID Device Event Table by either clicking on specific ServeRAID  Adapter in the Administration and Monitoring Utility and selecting Device Event  Log. Or you may view the Error Counters for each drive with RAID Netfinity  Manager. If the operating system is not functional, you may boot the ServeRAID  Configuration Diskette and view the device errors by selecting Display Drive  Information for each drive under Rebuild/Device Management.


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