What to Do First

What to Do First

Before checking problems with the computer, determine whether or not the damage applies to the warranty by referring to the following:

Note for Warranty:
During the warranty period, the customer may be responsible for repair costs if the damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer.
The following list provides some common items that are not covered under warranty and some symptoms that could indicate that the system was subjected to stresses beyond normal use.

Warranty Coverage Notes
The following is not covered under warranty:

If the following symptoms are present, they could indicate the damage was caused by non-warranted activity:

How to Use Error Messages

Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code.
The cause of the first error code can result in false error codes being displayed. If no error code is displayed, see if the error symptom is listed in the 'Symptom-to-FRU Index'

How to Diagnose Multiple FRUs

When the adapter or device has more than one FRU, the error code could be caused by either FRU. Before replacing multi-FRUs, try removing or exchanging each FRU, one by one in the designated sequence, to see if the symptoms change.

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