What to Do First
What to Do First
Before checking problems with the computer,
determine whether or not the damage applies to the warranty
by referring to the following:
Note for Warranty:
During the warranty period, the customer may be responsible for
repair costs if the damage was caused by misuse, accident,
modification, unsuitable physical or operating environment, or
improper maintenance by the customer.
The following list provides
some common items that are not covered under warranty and some
symptoms that could indicate that the system was subjected to stresses beyond
normal use.
Warranty Coverage Notes
The following is not covered under warranty:
- LCD panel cracked from being dropped or applying too much force.
- Scratched (cosmetic) parts.
- Cracked or broken plastic parts, broken
latches, broken pins
or connectors caused by excessive force.
- Damage caused by liquid spilled onto the system.
- Damage caused by improperly inserting a PCMCIA card or installation
of an incompatible card.
- Damage due to foreign material in the FDD or FDD bay.
- Damage to the diskette drive caused by pressing the
diskette drive cover or inserting diskettes with multiple labels.
- Diskette eject button was bent or damaged.
- Damage to the CD-ROM drive caused by excessive force shocked or dropped.
- Fuse blown by attaching non-supported device.
- Computer or hard disk could not be used
because the password was forgotten.
If the following symptoms are present, they could indicate
the damage was caused by non-warranted activity:
- Missing parts can be a symptom of unauthorized service or
modification.
- HDD spindles can become noisy if subjected to
excessive force or is dropped.
- I9990303 errors
can be caused by exposure to strong magnetic fields.
How to Use Error Messages
Use the error codes displayed on the screen to diagnose failures.
If more than one error code is displayed, begin the diagnosis with
the first error code.
The cause of the first error code can result in false error codes being
displayed. If no error code is displayed, see if the error symptom is
listed in the 'Symptom-to-FRU Index'
How to Diagnose Multiple FRUs
When the adapter or device has more than one FRU, the error code
could be caused by either FRU.
Before replacing multi-FRUs, try removing or
exchanging each FRU,
one by one in the designated sequence, to see if the symptoms change.
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