Electronic Service Agent

Use the Electronic Service Agent (IBM Director Extension Edition) to monitor your xSeries servers and eServer BladeCenter products for hardware errors. Hardware errors that meet certain criteria are reported to IBM. Electronic Service Agent also administers hardware and software inventory collections, and reports inventory changes to IBM. All information sent to IBM is stored in a secure IBM database and used for improved problem determination.

Electronic Service Agent includes the following features:
For more information, see the following Web site and documentation:
  • Electronic Service Agent Web site at http://www.ibm.com/support/electronic. Click xSeries for the applicable information.
  • IBM Electronic Service Agent on xSeries - Director Extension User's Guide. This document is available from the Electronic Service Agent Web page. See the following table for availability.
  • IBM Electronic Services: Support for Business in an On Demand World. This is an IBM Redbooks document that is available at http://www.ibm.com/redbooks/.
Icon Electronic Service Agent icon
Supported IBM Director objects Level-2 managed systems
Note: You can use the Electronic Service Agent (Standalone Edition) to monitor Level-0 and Level-1 managed systems. The Standalone Edition is not integrated into IBM Director Console. You can download this edition of the product from the Electronic Service Agent Web page at http://www.ibm.com/support/electronic. Click xSeries for the applicable information.
Supported operating systems
  • Linux
  • Windows
For detailed operating-system support information, see the Electronic Service Agent documentation.
Availability Extension to the IBM Director product. You can download the extension from the IBM Electronic Service Agent Web page.
Required hardware or hardware limitations Designed specifically for use on xSeries servers and eServer BladeCenter products. For a detailed list of supported servers and products, see the Electronic Service Agent documentation.
Required software
  • (For Windows) AT&T Global Network Services
  • (For Linux) WvDial
Required protocols HTTPS for connecting to the Internet.
Required device drivers No
Mass Configuration support No
Scheduler support Yes
Files associated with this task None
Events associated with this task Yes, for a detailed list of events see the Electronic Service Agent documentation.

Table of Contents

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