Configuring Customer Support Alert Notifications

Related Topics

Use the Edit >> Alert option to send e-mail notification to a specified customer support group if a critical event occurs on one of your storage subsystems. Once it is set up, the e-mail alert notification includes a summary of the critical event, detailed information about the affected storage subsystem, and customer contact information.

Important:

Procedure

1

Create a text file containing the contact information you want to send to the customer support group. For example, you might include the names and pager numbers of your network administrators.

2

Name the file userdata.txt and save it in the home directory (for example, Winnt\profiles\) on the client machine you are using to manage the storage subsystem.

Note: This may be your host machine if you installed the client software on the host.

3

Configure the alert notifications by selecting the appropriate node in the device tree and then selecting Edit >> Alert Destinations. Specify the e-mail address of the customer support organization.

Important: Remember to set up your mail server and sender address by selecting Edit >> Configure Mail Server.

Related Topics

Learn about E-mail and SNMP Alert Notification Settings

Configuring E-mail and SNMP Alert Notification Settings

Using the Event Monitor