Failed Environmental Card Canister

What Caused the Problem?
One or more environmental cards have failed in a drive enclosure. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Caution
Electrostatic discharge can damage sensitive components. Use a grounding wrist strap or other anti-static precautions before removing or handling components.

Important Notes

Recovery Steps
1
If... Then...
You see logical drive failures, channel failures or unassigned drive failures associated with the drive enclosure reporting the failed environmental card canister Contact your Customer Support Representative.

Caution
Recovery from a failed environmental card canister with associated logical drive and drive failures is a complicated procedure that if done incorrectly, could result in the loss of data. Therefore, you should not attempt to perform any recovery steps without the help of your Customer Support Representative.

You Do Not see logical drive failures, channel failures or unassigned drive failures associated with the drive enclosure reporting the failed environmental card canister Go to step 2.

2 Did you recently change any option or ID switches on the environmental card without cycling power on the controller enclosure?
If... Then...
No Go to step 3.
Yes Stop all I/O to the controller enclosure. Turn the power switches off and then on again on the back of the controller enclosure, then go to step 8.

3 Check to make sure there is power to the drive enclosure and that the external drive cables are secure.

Caution
Disconnecting drive enclosure cables while I/O is in progress can cause data loss!

If... Then...
The power and drive cables are OK Go to step 4.
There is a problem with the power or cables Correct the problem, then go to step 8.

4 Perform the following steps to identify the failed environmental card canister:

Caution
Make sure you correctly identify the failed canister. If you have two canisters, removing the remaining optimal canister while I/O is in progress can cause data loss!

a
Select the affected enclosure's Drive Enclosure Components button in the Physical View of the Subsystem Management Window.
b
Select the environmental card (ESM) button in the Drive Enclosure Component's window.
c
If... Then...
The environmental card canister location is Unknown Contact your Customer Support Representative to determine the location of the failed environmental canister.

Once you have identified the failed environmental card canister, go to Step 5.

There is only one environmental card canister associated with the enclosure Go to Step 7.
There are two environmental card canisters associated with the enclosure and their locations are NOT Unknown Looking at the environmental card canisters from the back of the drive enclosure, use the location information to identify the failed environmental card. Go to Step 5.

5 Fix any Loss of Redundancy problems reported by Recovery Guru before going to Step 6.
6 Reseating the environmental card canister may clear the failure being reported. Remove the canister from the drive enclosure, wait 10 seconds, and re-insert the canister firmly. Select Recheck to rerun the Recovery Guru to ensure the failure has been fixed.
If... Then...
No failures are reported You are finished with this procedure.
A failed card is still reported Go to Step 7.

7 Replace the failed environmental card canister. If both canisters have failed, replace both of them. Make sure the replacement canister(s) have the same switch settings as the failed canister(s). Wait 40 seconds, then go to Step 8.
8 Select Recheck to rerun the Recovery Guru to ensure the failure has been fixed.
If... Then...
No failures are reported You are finished with this procedure.
A failed card is still reported
  • Review steps 2 and 3, correct any problems, and repeat step 8.
  • Stop all I/O to the Storage Subsystem, turn the power switches off and on again on the back of the controller enclosure, and repeat step 8.
  • Contact your Customer Support Representative.