Environmental Card Firmware Version Mismatch
What Caused the Problem?
A drive enclosure in the Storage Subsystem contains environmental cards with different firmware versions. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Important Notes
- Both environmental card canisters in the same drive enclosure must have the same firmware version.
- An environmental card firmware version mismatch can affect how the Storage Subsystem reports existing arrays and logical drives to the Subsystem Management Window. This may result in the Subsystem Management Window not displaying all of the arrays or logical drives on the Storage Subsystem.
Caution
Electrostatic discharge can damage sensitive components. Use a grounding wrist strap or other anti-static precautions before removing or handling components.
Recovery Steps
1 |
If... |
Then... |
You do NOT have a replacement environmental card canister or are unable to determine if you have an environmental card canister with the same firmware version as one of the canisters in the affected enclosure |
Contact your Customer Support Representative. |
You have a replacement environmental card canister with the same firmware version as one of the canisters in the affected enclosure |
Remove the canister with the mismatched firmware version and insert the canister with the matched firmware version in its place.
Go to Step 2. |
|
2 |
Select Recheck to rerun the Recovery Guru to ensure that the failure has been fixed. |