Environmental Card Canister - Loss of Communication

What Caused the Problem?

Communication has been lost to one of the dual environmental card canisters in a drive enclosure. The drive enclosure has only one I/O path available. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.

Caution
Electrostatic discharge can damage sensitive components. Use a grounding wrist strap or other anti-static precautions before removing or handling components.

Important Notes

Recovery Steps

1

Fix any other problems reported by Recovery Guru before attempting to fix this problem.

2

To determine the non-working channel, start at the drive mini-hub on the controller enclosure corresponding to the working channel (refer to the labels on the back of the controller enclosure if needed).

3

Trace the cable from the working channel to the working environmental card in the affected drive enclosure.

Caution
Do not disconnect any cables on the working channel. Doing so will cause data loss!

4

Locate the other environmental card in the affected drive enclosure (this is the card on the non-working channel).

5

Reseat the environmental card on the non-working channel. To do so, remove it from the drive enclosure, wait 10 seconds, re-insert the card firmly, then go to step 6.

6

Select Recheck to rerun Recovery Guru to ensure that the problem has been fixed.

If

Then

The problem has been fixed

You are finished with this procedure.

The problem has not been fixed

Go to step 7.

7

Replace the environmental card on the non-working channel. Make sure the new card has the same enclosure ID as the failed environmental card.

8

Wait 40 seconds, then select Recheck to rerun Recovery Guru to ensure that the problem has been fixed.

If

Then

The problem has been fixed

You are finished with this procedure.

The problem has not been fixed

Contact your Customer Support Representative.